Work Study Technician

JOB SUMMARY

The Transit Engineering Services Technical Support Branch provides safe, reliable, efficient, timely and cost-effective transit vehicle maintenance services to support federally regulated transit services within the city. The work involves planning, developing, managing, implementing, coordinating, and monitoring transit vehicle maintenance activities; materials management and warranty activities; and engineering and technical support activities for vehicle maintenance, including reliability and quality process analysis. 

You provide technical support and expertise as part of fleet service maintenance. The incumbent plans, assigns, prioritizes, and monitors campaign and program work, as well as plans and coordinates trials to follow up on proposed solutions related to investigations of technical support activities.
 
You also provide onsite or off-site direction and technical support to employees, vendors, and suppliers, and perform and provide root cause analysis, quality checks, audit as required on or off site and provide feedback. 
 

EDUCATION AND EXPERIENCE

Completion of secondary school (Grade 12) or equivalent
Completion of Truck and Coach Technician apprenticeship program of 6720 hours and Automotive Service Technician apprenticeship program of 7220 hours 
Auto Body and Collision Damage Repairer apprenticeship program of 8000 hours is considered an asset
Minimum of 4 years of experience as a certified journey tradesperson in a bus or vehicle maintenance operation with experience in a wide range of equipment and maintenance programs, including:

• Daily servicing, interior cleaning, preventive maintenance scheduling or general repairs and safety.
• Licensed Technician in the specialties of Running Repair, Major Repair or Body Repair.
• Shop planning or responsibilities of Working Supervisor or Instructor Technical Services or Supervisor. 
• Experienced in diagnosing and testing of all vehicle systems. 
• Experience with EV- Electric vehicle related systems and High Voltage safety.
• Experience with Ontario Highway Traffic Act 6.11 safety regulations and NSC CCMTA-NSC-Standard-11

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Fleet business relationships, including the areas of parts acquisitions and training.
• Automotive industry, standards, and technical specifications (HTA, CSA, CVMSS, SAE, ATSM).
• Bus models in use in the Transit fleet, non-revenue vehicles. 
• Bus and vehicle systems, such as: engine and transmission, axles and suspension, air conditioning, electrical systems, and air brake systems, including all vehicle multiplex electronics and all other related software.
• Standard methods, tools, components, parts, service/parts manuals, and equipment used in the automotive repair trades within a bus and vehicle maintenance operation.
• Knowledge of running repair components, non-revenue, para operations, parts, and materials requisitioning.
• Preventive and regular maintenance activities and their impact on bus systems.
• Computer literacy in MS Office Suite in a Windows environment, SAP R/3, Maximus M5, AVM, and Adobe Acrobat. 
• In-depth knowledge of MTO and CVOR requirements. 
• In-depth knowledge of the Ontario Highway Traffic Act and Regulations, National Safety Code Standards 11. 
• General knowledge of emergency planning and evacuation.
• Works in accordance with applicable health and safety legislation, policies and procedures, and all other legislation, policies and procedures relevant to the work.

COMPETENCIES, SKILLS AND ABILITIES

• Work independently, with minimal direction, and collaboratively with peers and managers as part of a team, across multiple work locations, Unions and Branches, and with representatives outside the city. 
• Strong solid organizational and time management skills to deal effectively with multiple demands and conflicting priorities under pressures, and deadlines. 
• Communicate effectively, both orally and in writing, with all levels of staff, manufacturer’s representatives, and parts vendors.
• Excellent interpersonal, communication and writing skills by use of, emails, video conferencing and by phone.
• Solid investigative, analytical, and problem-solving skills to seek resolution in an effective and timely manner. 
• Exercise sound judgment in dealing with difficult people, in reaching conclusions and in making recommendations. 
• Dependable, with a work record of good attendance and job performance. 
• Able to establish and maintain collaborative working relationships with fellow employees in a unionized and team environment.
• Possess well-developed organizational skills and initiative in order to meet deadlines. 
• Possess flexibility and adaptability to manage changing priorities/ requirements.