Strategic leadership
Sets and implements the strategic direction, understands internal and external trends, the political sensitivities of the organization and applies this knowledge to support the long-term vision and success of the City.
Demonstrates business sense
Understands the impact of decisions on the business and the ability to strive to improve business performance. It requires an awareness of business issues, processes and outcomes as they impact the community, the City’s strategic direction and the City’s reputation.
Builds collaborative relationships
Proactively communicates, builds and utilizes professional relationships and partnerships with all internal and external stakeholders.
Fosters innovation and change
Develops an environment which embraces innovation, and efficiently integrates change into the organization.
Engages employees
Leads, coaches, mentors and develops an engaged, diverse workforce of individuals and teams, where work is performed in a safe, and respectful environment and successes are recognized and celebrated regularly.
Delivers results
Creates effective plans and performance measures, holds themselves and others accountable for measurable, high quality, timely and cost-effective results.
Client centric focus
Serves the client interest through focusing individual, team and organization effort on identifying and meeting key and diverse client needs. The term “client” includes both internal and external clients.