Time Administrator, Bus and Para Transit

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Bus & Para Transit Operations team provides safe, reliable, efficient, effective, on time, courteous and cost-effective rapid transit service to a growing and diverse City of Ottawa. 

You work independently and are responsible for the daily processing of all ATU bus operators, dispatchers and relief instructors’ work schedules. You monitor and apply all contractual pay allowances and ensure all booking procedures relating to hours of work and work selections are adhered to.

EDUCATION AND EXPERIENCE

Completion of 2 year community college diploma with a focus in finance, business administration, accounting or a related field.

Minimum of 5 years of experience in payroll or time administration preferably in a transit environment. Experience should include working with collective agreements in the interpretation and application of pay procedures. Previous supervisory experience is an asset.

KNOWLEDGE

• In depth knowledge of general and daily booking processes and all spare boards booking rules and procedures
• Computer proficient (MS Office)
• Full understanding of system changes such as WMS, R3, SAP Time Recording & Evaluation and payroll process 
• Knowledge of the SAP time administration system relative to its acceptance of the various WMS systems’ pay hours
• Detailed understanding and application of the ATU collective agreement, spare board booking rules and procedures, organization polices and the general booking process and the time administration exception based processes
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Strong organization skills and attention to detail
• Ability to work independently, set priorities and adhere to strict deadlines
• Ability to mentor, coach and impart knowledge to the team 
• Strong interpersonal and communication skills
• Demonstrated ability to be persuasive, tactful and good judgment in dealing with sensitive and/or confidential work situations
• Possess tact and diplomacy to handle complaints and inquiries;
• Flexible and adaptable to deal with shifting priorities
• Possess sound judgement and strong customer service 
• Able to work in a fast-paced work environment
• Possess a work record of good attendance and job performance