Technology Adoption Specialist

JOB SUMMARY

The Technology Solutions Branch is responsible for driving technological change, leading the adoption of new technology solutions and maximizing existing technology investments to support the delivery of programs and services for all City departments, including Ottawa Public Health and Ottawa Public Library Technology Solutions functions and services include research, analysis, business requirements definition, stakeholder assessment and engagement, resource demand management, and project planning, governance, management, implementation and transfer to operations of both ITS and client-owned solutions.  

You are responsible for planning, supporting and delivering on client experience and adoption strategies, IT communications and peer engagement initiatives in support of new and existing technology solutions and IT products and services. You also provide ongoing analysis, advice and recommendations to ITS Management and staff in these areas. 

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in Marketing, Communications, Public Relations, Business Administration or related field. 

Minimum of 3 years of experience planning, delivering and managing communications initiatives and user adoption strategies in a technology-based environment.

KNOWLEDGE

• Communications planning processes, templates and tools
• Technical acumen and aptitude
• Understanding of the business environment, culture and needs of the organization
• Understanding of the capabilities of current and future tools and technology to promote user adoption
• Coaching practices to guide other in the adoption of technology
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Ability to prepare comprehensive communications strategies
• Write reports and documents, including functional specifications, user guides and other training/reference documents
• Demonstrated track record of effective communication with technical and business leaders at all levels within the corporation;
• Strong oral and written communication skills, with ability to communicate complex technology concepts in plain language
• Strong organizational skills and demonstrated ability to effectively manage multiple responsibilities and projects
• Exceptional coaching and presentation skills 
• Must have the ability to influence and drive change in the organization
• Strong interpersonal skills
• Strong focus on client-service and client satisfaction
• Work independently, and as a member of a team
• Work well in an environment of deadlines, multiple demands and changing (and sometimes
• competing) priorities
• Demonstrate good judgment, tact, discretion, diplomacy, creativity and initiative
• Positive attitude
• Self-motivated