Shelter Support Worker - Off Site
Requisition ID: 13422
Department: Community & Social Services Dept.
Service: Housing & Homelessness Services
Branch: Homelessness Systems & Operations Branch
Employment Type: 1 Full Time Temporary Position - Up to 6 Months
Work Hours: 37.5 hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: 60,680.10 - 70,999.50 annually (2024 rates of pay)
Location: Various Locations
City: Ottawa, ON
Job Category: Community and Social Services
Application Close: 30/10/2024
JOB SUMMARY
You will work within one of the four Employment and Social Services sites to work within a multi-disciplinary setting
providing support and services to families, couples and individuals who are homeless. You will be assessing eligibility and
coordination of emergency temporary shelter to Ottawa’s homeless sector. You will assist clients with various applications,
direct clients to appropriate resources, provide assistance and explain procedure for shelter eligibility. You will respond to
phone inquiries, provide client information for statical purposes, and maintain client information within multiple databases.
You are the first point of contact for the Ontario Works case workers for supporting client needs.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Community college diploma or university degree in a related field is desirable
Minimum of 1 year of related experience in a social services setting
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Community resources
- Issues affecting homeless persons, families and women fleeing abuse
- Strong knowledge of Ottawa’s shelter system and supporting agencies
- Social services agencies and programs
- City of Ottawa policies and procedures, departmental policies and procedures
- Case management process for shelters
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
- Training on HIFIS is desirable
COMPETENCIES, SKILLS AND ABILITIES
- Prioritize multiple tasks in an organized fashion
- Manage potentially volatile situations/crisis intervention
- Positive role model
- Effective interpersonal skills in a multi-cultural environment
- Make informed decisions and provide rationale
- Work independently and as part of a team, with limited supervision
- Computer skills in Microsoft Suite
- Being able to manage pressure and stress
- Provide services in a courteous, non-judgmental professional and supportive manner
- Flexible and adaptable
- Effective interpersonal skills
- Effective communication skills (written and oral)
- Work within a 24-hour operation
- Physical capacity to lift, climb, and perform other physical tasks
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.
- Proof of vaccination as a condition of employment.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.