Senior Analyst, Network
Requisition ID: 15259
Department: Finance and Corporate Services Dept.
Service: Information Technology Services
Branch: Network Engineering & Operations Branch
Employment Type: 2 Full-time Permanent
Work Hours: 35.00 hours per week
Affiliation: CIPP
Salary Information: $91,476.84 - $111,314.84 annually (2024 rates of pay)
Location: Various locations
City: Ottawa, ON
Job Category: Information Technology
Application Close: 15/01/2025
JOB SUMMARY
The Network Engineering and Operations Branch is responsible for network engineering and operational support and maintenance of the City of Ottawa’s network infrastructure and related networking solutions, which are key enablers of the delivery of all IT services to the corporation and residents, including strategic planning for complex networking engineering technologies and projects.
You are responsible for: the day-to-day delivery of the city’s technology infrastructure (TI)* and related services (e.g. e-mail, WAN/LAN, data centres, Internet) which enable or improve the city’s business operations and service/program delivery to the public; architecting and implementing assigned technology infrastructure solutions to meet client requirements and/or to improve City business operations; and providing functional supervision to relevant internal technical staff (e.g. Network Analyst, Senior Network Analyst) and external consultants/contractors.
*The city’s TI is large-scale and highly complex (e.g. 450+ servers; 300 facilities located across 28,000 square kilometres; and provides critical technological infrastructure for 10,000+ users; transmitting 190million e-mails per year, support for 750+ public facing computers, multiple Internet portals with e-payment capabilities (OTTAWA.CA, OCTRANSPO.COM), and over 400 business applications). The city’s TI must also support the day-to-day operations of critical public facing services such as Transit Services, Fire, Paramedics and By-Law services. In addition, the city’s TI needs to securely integrate and enable data-sharing with other functional networks, including those in Traffic Operations, Ottawa Police, provincial government departments, federal government departments and other external organizations (e.g. financial institutions).
EDUCATION AND EXPERIENCE
Completion of 3 year university degree or community college diploma in computer science.
Minimum of 5 years of network related experience
KNOWLEDGE
- Technology infrastructure design, implementation and management (including MS Active Directory, LDAP)
- Technology infrastructure security practices and products (i.e. firewalls, virus protection)
- Internet connectivity protocols, issues and services (e.g. TCIP/IP, QoS, VLAN)
- IP/data/voice LAN/WAN network architecture and components (e.g. routers and switches, gateways, Ethernet, Fast Ethernet, Gigabit, SNMP and protocol analyzers)
- Infrastructure applications (i.e. Citrix)
- Storage, Storage Switching (Cisco Nexus) and back-up technologies (i.e. Commvault, Hitachi Storage Systems)
- E-mail systems (i.e. MS Exchange,O365)
- Server operating systems (i.e. Microsoft Server 2003 & 2008, UNIX, Oracle versions 8, 9 & 10)
- Virtualization technologies (i.e. VMWare)
- Technology infrastructure hardware (i.e. HP servers, Oracle servers, CISCO Unified Computing System B – Series. UCS Fabric Interconnects, blade chassis and blades)
- Wireless/mobile technologies (i.e. , WiFi)
- Deployment of applications in both LAN & WAN environments and Application Delivery Controllers (F5)
- IT Service Management practices (i.e. ITIL)
- IT Service Management systems (i.e. Marval)
- Infrastructure Management tools (i.e. HP Openview, CISCOWorks, SCCM, UCS Manager, server provisioning and management utilizing service profiles, templates and policies)
- Emerging technologies, products and services relating to technology infrastructure
- MS Office Suite and MS Visio
COMPETENCIES, SKILLS AND ABILITIES
- Troubleshoot & resolve complex technical problems
- Research and analytical skills
- Write reports, documentation, procedures
- Work calmly and systematically under stressful situations
- Provide technical leadership and take initiative
- Liaise effectively with all levels of staff, city partners and vendors
- Plan for the impact of technology changes on the city
- Tactful and helpful with other staff
- Able to interact with other organizations' technical staff effectively
- Well organized and reliable
- Able to handle multiple tasks, and work independently with minimum supervision
- Trustworthy with privilege accounts, information and site facilities access
- Willing to work flexible hours, including evenings and weekends
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Driver’s License Requirement: This position requires the successful candidate to use their own transportation.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.