Regulatory Compliance and Investigation Officer

JOB SUMMARY

The mandate of the Safety, Compliance, Training and Development Service is to provide training and development, safety and compliance, and quality and continuous improvement of bus, para transit and light rail services. Services and programs include appropriate safety and job training for transit employees, and the compliance, development and implementation of safety standards to protect the general public. 

You are responsible for monitoring, investigating, and enforcing compliance with regulations and legislation related to the transit network (bus and rail).  You ensure transit staff and contractors are working in compliance with the regulatory framework for O-Train Line 1, and all governing bodies, including Transport Canada for O-Train Line 2 or the Ministry of Transportation of Ontario for conventional transit. 

You are also responsible for: monitoring compliance with the Regulatory Monitor and Compliance Officer’s (RMCO) recommendations and regulations, ensuring appropriate and timely implementation by staff and contractors; conducting investigations and compliance reviews of findings;  auditing existing programs; making recommendations for improvements; and taking appropriate actions to address occurrences of non-compliance.

In addition, you provide leadership and regulatory expertise on rail projects and systems,  provide guidance for the resolution of issues, identify gaps, ensure safety and compliance with legislation, policies, regulations and recommendations.  

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in business or public administration, engineering, occupational health and safety or a related field.

Minimum 5 years of progressively responsible experience leading strategic projects, policy development, regulatory compliance, governance, auditing, risk assessments, or quality assurance projects of increasing complexity in the transportation industry.

Preference will be given to candidates with previous rail experience.

Experience in the rail industry is considered an asset.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Thorough knowledge of legislation, trends, policies, regulations, issues, principles and procedures related to regulatory compliance and governance
• A working knowledge of passenger railroad / transit operations railway industry procedures
• and practices
• Familiar with Transport Canada standards and mass transit APTA
• Project management principles and techniques
• Understanding of municipal governments and unionized work environments 
• Audit processes and procedures
• Planning and performance measurement theories and practices
• Possess general knowledge of the Corporation, departmental business requirements, policies and organizational structure, and legislative environment of the work location
• Knowledge of investigative methods, techniques and practices
• Knowledge of labour relations practices
• Policy development, implementation and evaluation techniques
• Best practice and risk-managed approaches
• Knowledge of risk assessments (both technical and project), risk identification analysis and mitigation
• Knowledge of Microsoft Office, general Internet, SAP, electronic communication and computer software applications/data base management specific to the relevant work location.
• Knowledge and understanding of workforce planning and staffing concepts and processes
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Excellent communication skills (verbal and written) 
• Strong, well-developed consultative skills
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, in an environment of evolution and rapid change, and to balance multiple demands, conflicting priorities, and pressures
• Proven ability to plan, lead, coordinate and complete projects, activities, and work groups within deadlines
• Write clear and concise reports, presentations, and correspondence
• Work cooperatively and collaboratively with cross-functional teams
• Communicate effectively with management and other levels of the organization.
• Highly organized with a demonstrated ability to prioritize, set schedules, handle multiple projects and competing demands, and meet deadlines
• Proven research and investigation skills
• Provide technical leadership to plan, lead, coordinate, implement and manage projects to completion
• Possess strong evaluation, analytical and problem-solving skills and the ability to make decisions
• Possess strong assertive verbal and written communication, presentation and report writing skills
• Demonstrated leadership and initiative.
• Collaborative approach in working with others to achieve established goals and objectives.
• Demonstrates tact, diplomacy, discretion and sound judgement in maintaining strict confidentiality.
• Builds internal/external relationships, collaborations and services with or for clients to advance business relationships as well as knowledge, innovation and continuous improvement. 
• Thorough and attentive to detail
• Able to demonstrate sound judgement
• Flexible and adaptable to deal with shifting priorities