Chief, By-law and Regulatory Services

JOB SUMMARY

You are responsible for ensuring that by-law enforcement is lawful, fair, consistent, defensible, and aligned with the policy direction of City Council. You are accountable for the Service’s strategic plan, for setting enforcement policy, for providing vision and leadership to the Service, and for planning, organizing, directing, controlling, evaluating and improving the development and delivery of its priorities, services, programs and operations, including:

• The enforcement of various municipal by-laws and provincial legislation, in accordance with the Municipal Act, 2001 and in a manner consistent with the Canadian Charter of Rights and Freedoms, delivered on a City-wide basis to address issues of safety, nuisance and consumer protection. This includes accountability as the City’s Chief Licence Inspector (CLI) and Chief Property Standards Officer (CPSO).
• Oversight of operational support services to ensure the development and implementation of effective and efficient enforcement practices, policies and procedures, including risk analysis and enforcement implications and scenarios.
• Oversight of operational training and development initiatives to support service excellence and continuous improvement.
• Implementation and oversight of agreements with service providers and the Province for regulatory programs and related activities, including but not limited to License and Property Standards Committee, Animal Control Tribunal, Municipal Animal Shelter Agreement, Spay/Neuter Clinic, parking control deputization, performance measurement frameworks.
• Accountability for overall service delivery, including the development of key performance indicators (KPIs), measuring and reporting on results, identifying and resolving performance gaps, and achieving strategic and operational goals within established timelines.

You are also accountable for the effective management of the Service’s human and financial resources (including contracted services), and for maintaining productive relationships with internal and external partners.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Public Administration, Criminology, Law or other related field.

Masters Degree is preferred.

Minimum of 10 years of relevant experience in regulatory, by-law, enforcement, licensing or related function, including a minimum of 5 years managing human resources, external contracts, and operating and capital budgets in a complex public organization or private sector corporation.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Familiarity with the Municipal Act, 2001, including provisions for the establishment of fees
• Principles, practices, procedures, techniques, laws and regulations relevant to By-law and Regulatory Services, enabling proper interpretation of by-laws in line with City Council’s policy intent
• Development and implementation of long range and short term strategies for By-law and Regulatory Services
• Emerging trends and developments in the by-law and regulatory services environment
• Economic and statistical analysis and research techniques
• Policy and program analysis, development, implementation and evaluation techniques
• Contract document preparation and tendering processes
• The City of Ottawa, its operations and corporate governance structure
• Public-private partnerships and other alternate service delivery models
• Principles and methods of economic, financial, social and political risk analysis
• The City of Ottawa’s current social, political, business and economic climates
• Project management principles and practices
• Human resource management practices in a unionized work environment
• Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies.