Building Technical Clerk

JOB SUMMARY

Building Code Services is responsible for administering and enforcing the Building Code Act and Ontario Building Code, including establishing operational policies and service delivery standards for the enforcement of the Act and Code, overseeing the enforcement of the Act and Code, and exercising the statutory powers and performing the duties assigned under the Act and Code. Building Code Services is also responsible for development, application and enforcement of various regulatory standards for development related structures and services, such as signs, municipal addressing, pool enclosures, etc., and the remediation of buildings formerly used as marijuana grow operations.  

You are responsible for the provision of technical and operational support to the permit approval processes, the inspection processes, the compliance reporting service, access and release of building permit records and information, the enforcement processes, and claims response activities of the branch.  You provide content expertise at all client service centers and respond to requests for service regarding branch services and activities including application processing, verification of civic addresses, inspections processes, appeal procedures, fees and charges, view and release of building permit records, agency letters of approval, compliance reporting, and enforcement and claims activities.  

EDUCATION AND EXPERIENCE

Completion of 2 year community college diploma in Architectural / Urban and Regional Planning, Legal or Business / Public Administration 

Minimum of 3 years of progressive experience directly related to providing customer service, including a minimum of 1 year in delivering services related to permits, inspections, compliance or enforcement

KNOWLEDGE

• General knowledge of the planning approval and building permit processes, including applications, inspections and enforcement processes associated with the Planning Act and Ontario Building Code Act.
• Knowledge of the City of Ottawa organizational structure and how provincial and federal agencies relate to branch activities.
• Working knowledge in utilizing corporate software and enterprise applications such as MAP, E-portal, V-Tax System, SAP, MS Word, Excel, PowerPoint, Outlook, intranet/internet, microfilm/microfiche etc.
• Knowledge and understanding of rural requirements, including septic and well requirements, municipal drain setbacks and tile drainage loans.
• Knowledge of e-commerce and how the city web portal links to various applications.
• Thorough knowledge of Corporate/Branch Cash Handling policies and procedures.
• Demonstrated knowledge of records management systems, both manual and electronic, e.g. EIRMS, BIMS, etc.  
• Working knowledge of the following legislations, regulations and legal documents and their inter-relationships:  Ontario Building Code Act and regulations (Ontario Building Code), MFIPPA, Copyright Act, Planning Act, including Committee of Adjustment and OMB decisions, Demolition Control By-law, Site Plan Control By-law and Zoning By-law; Building By-law, Pool Enclosure By-law, Permanent Signs on Private Property By-law, Development Charges By-law, Compliance Reports By-law, Municipal Addressing By-law and Schedule 26 of the Licensing By-law 2002-189. 
• General knowledge of other development related by-laws including Property Standards By-law, Tree Protection By-law, Tree Conservation – Urban By-law and Private Approach By-law.
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.
   

COMPETENCIES, SKILLS AND ABILITIES

• Consistently adhere to deadlines in a legislated environment
• Customer service and ability to develop and foster internal/external client relations
• Ability to interpret technical plans, drawings and ability to recognize and identify required application submission documents
• Reference and explain provincial and federal legislation, and municipal by-laws, including fees and charges 
• Communicate effectively and tactfully both orally and in writing and resolve conflict
• Ability to resolve complaints and problems to resolution
• Make sound independent decisions and exercise discretion in decision making
• Multi-task, organization skills; ability to adapt to changing priorities
• Respond to  external and internal inquiries, including responding to branch email boxes as required
• Data entry, retrieval and keyboard skills
• Report, spreadsheet, letter and email writing 
• Use and operation of multifunctional office and telecommunications equipment including fax machine, scanner, photocopier, computer, printer and email
• Make verbal presentations in a meeting environment
• Interpersonal and communication skills - face-to-face, by phone, electronically and in writing
• Flexibility and adaptability
• Professional demeanour and committed attitude toward service excellence
• Work effectively both in a team environment or independently
• Initiative, tact, discretion, reliability and sound judgment
• Consistently respectful
• Resourceful and analytical
• Decisive
• Meet physical demands as assessed (Physical Demand Checklist available on request)