Analyst, SharePoint Bus & Configuration
Requisition ID: 23214
Department: Finance and Corporate Services Dept.
Service: Information Technology Services
Employment Type: 1 Full-time Permanent
Work Hours: 35,00 /hours per week
Affiliation: CIPP/CIPP
Salary Information: $85 947,68 - $104 577,20 annually (2025 rates of pay)
Location: 100 Constellation, Nepean
Job Category: Information Technology
Application Close: 26/08/2026
JOB SUMMARY
The mandate of Information Technology Services is to create business value by delivering innovative, secure, and strategic technology solutions that support the business operations of the City of Ottawa.
You are responsible for: providing business and technical expertise to clients and colleagues regarding the City’s SharePoint Online and Microsoft 365 collaboration platforms; analyzing business requirements and information management needs; designing, configuring, and optimizing SharePoint sites, libraries, lists, metadata structures, workflows, permissions, and related Microsoft 365 services to support business processes and records management requirements; advising clients on best practices, governance, and platform capabilities; troubleshooting and resolving platform issues; and maintaining, enhancing, and supporting the ongoing functionality, usability, and adoption of SharePoint-based solutions.
Business expertise is provided in areas such as: information management, records management, document and content management, collaboration and knowledge sharing, workflow automation, business process improvement, digital workplace solutions, data governance, compliance, and departmental business operations across all City service areas.
EDUCATION AND EXPERIENCE
Completion of 3 year post-secondary education in business administration or related discipline, or a field that is relevant to the job (e.g. Geography in the GIS group).
Minimum of 5 years of experience; experience using an Enterprise Resource Planning (ERP) application or Enterprise GIS application in a municipal environment is preferred.
- For SAP: Business experience in accounting, human resources, payroll, maintenance management, procurement, materials management or sales distribution
- For GIS: Business experience in specific areas of the organization’s business lines such as public works, urban planning, engineering, environmental studies, public health, emergency services, or transportation.
KNOWLEDGE
- ERP or Enterprise GIS application and configuration tools
- System methodologies including requirements definition, functional design, implementation
- Project management methodologies
- Quality assurance procedures
- Business analysis practices and techniques, and report writing techniques
- Application administration
FOR SAP:
- Business practices in one or more of the following disciplines; human resources, payroll, accounting, maintenance management, procurement, materials management or sales distribution
FOR GIS:
- Business practices in specific areas of the organization’s business lines such as public works, urban planning, engineering, environmental studies, public health, emergency services, or transportation.
- Knowledge of, and experience with, ESRI software and emerging GIS technologies is desirable
COMPETENCIES, SKILLS AND ABILITIES
- Strong analytical skills
- Problem solving
- Work well in a team environment
- Exercise independent judgment, and work effectively with minimal supervision
- Communicate effectively with end users, verbal and written
- Estimate work and keep within tight timeframes
- Proficiency in spreadsheet, graphics, word processing and data retrieval applications
- Strong client service focus
- Ability to deal with multiple demands
- Flexibility
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.
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