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Personal Support Worker - CAS Pool

Requisition ID: 278  
Department: Community & Social Services Dept.  
Service: Long Term Care Services 
Branch: LTC
Employment Type: Multiple Casual Positions
Affiliation: CUPE 503 Inside/Outside  
Salary Information: $28.643  - $33.512 per hour (2019 rates of pay)  
Location: Various locations 
Job Category: Administrative and Support Services  
Application Close: 24/03/2022 


The Community and Social Services Department is committed to an equitable and inclusive hiring process and supports a workforce that reflects the diverse population of Ottawa. In addition to meeting the operation requirements of the position, valued assets include:  

  • lived experience and identity as a member of Indigenous, Black and/or People of Colour communities and/or as a Person with Disabilities, or member of other equity groups
  • experience working with diverse communities or groups historically facing the greatest systemic and structural barriers
  • knowledge of social welfare systems, community demographics and the related social economic realities of diverse groups  
  • demonstrated understanding of the value of diversity and inclusion in the workplace  
  • ability to apply an equity and inclusion lens to customer service and to internal decision-making processes  
  • the ability to communicate in a language other than French or English


Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility. 

You are responsible for supporting total resident care, according to a Resident Care Plan, ensuring residents' optimal functioning and well being in a supportive, therapeutic environment, with an emphasis on resident safety and engagement.


Completion of Grade 12 and a Personal Support Worker (PSW) certificate program* which meets the standards established in the Long Term Care Act.  

*Clinical Practicum hours within the Personal Support Worker program consist of a minimum of one hundred and forty (140) hours, as practical experience, preferably with clinic experience in a geriatric or long term care setting. 

No other related work experience is required.


  • Resident hygiene, optimal functioning, well-being, feeding, elimination
  • Health Care Aide routines and practices in a long-term care setting 
  • Infection control guidelines
  • Transfer and positioning techniques of residents
  • Rehabilitation and palliative approaches
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers


  • Effective team member
  • Respectful and caring to residents
  • Communicate with cognitively impaired residents, families, colleagues and staff
  • Organize and prioritize workload
  • Manage time effectively
  • Follow resident care plan and carry out activities as directed
  • Report resident needs through observation of physical and mental condition/behaviour
  • Follow safety procedures to maintain a safe and clean environment
  • Transfer and positioning techniques of persons requiring long term care
  • Good interpersonal and communications skills
  • Meets the physical demands of the job
  • Self-motivated
  • Displays a positive attitude towards older persons
  • Demonstrates respect for resident choice, privacy and confidentiality
  • Communicate respectfully with residents, families, colleagues and staff
  • Reliable, punctual, flexible, adaptable, tactful


  • Language Requirement:  Various language requirements, locations may require English, French or Bilingual competencies. French oral, reading; English oral, reading, writing.      
  • Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.  
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.  
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 

  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 


We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 


The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. 


The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation. 


This role works in a high-risk setting; therefore, all employees are required to be fully vaccinated against COVID-19 and provide proof of vaccination as a condition of employment in accordance with the City’s Mandatory Vaccination Policy.


Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.