Share this job

Shelter Support Worker - CAS Pool

Requisition ID: 276  
Department: Community & Social Services Dept.  
Service: Housing Services 
Branch: Community & Family Shelters Branch 
Employment Type: 1 Casual - [[cust_contractDuration]]  
Work Hours: 0.50 /hours per week  
Affiliation: CUPE 503 Inside/Outside  
Salary Information: $$61 264,32  - $$71 680,96  annually (20XX rates of pay) 
Salary Information: $29.454  - $34.462 per hour (20XX rates of pay)  
Multiple Physical Distancing Centres and Respite Centres 
Job Category: Administrative and Support Services  
Application Close: 28/02/2022  


The Community and Social Services Department is committed to an equitable and inclusive hiring process and supports a workforce that reflects the diverse population of Ottawa. In addition to meeting the operation requirements of the position, valued assets include:  

  • lived experience and identity as a member of Indigenous, Black and/or People of Colour communities and/or as a Person with Disabilities, or member of other equity groups 
  • experience working with diverse communities or groups historically facing the greatest systemic and structural barriers  
  • knowledge of social welfare systems, community demographics and the related social economic realities of diverse groups  
  • demonstrated understanding of the value of diversity and inclusion in the workplace  
  • ability to apply an equity and inclusion lens to customer service and to internal decision-making processes  
  • the ability to communicate in a language other than French or English   


Community and Social Services is responsible for the direct operations of the temporary Physical Distancing Centres and Respite Centres, providing emergency shelter and respite services. The Shelter Support Worker (SSW) works within a multi-disciplinary setting using a consultative and team approach to provide support and services to individuals, couples, men and women who are experiencing homelessness within the City of Ottawa's Physical Distancing Centres and/or Respite Centres to ensure a safe and secure living/working environment, to support the stabilization and implementation of the Client Service Plan.



Completion of Grade 12

Community college diploma or university degree in a related field is desirable

Minimum of 1 year of related experience in a social services setting


Current Standard First Aid, CPR and/or AED certificates are assets
Crisis Prevention/Intervention training certificate is an asset


  • Community resources
  • issues affecting homeless persons, singles, men, and women fleeing abuse
  • Strong knowledge of Ottawa’s shelter system and supporting agencies
  • Social services agencies and programs
  • City of Ottawa policies and procedures, departmental policies and procedures
  • Case management process for shelters
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers
  • Training on HIFIS is desirable


  • Prioritize multiple tasks in an organized fashion
  • Manage potentially volatile situations/crisis intervention
  • Positive role model
  • Effective interpersonal skills in a multi-cultural environment 
  • Make informed decisions and provide rationale
  • Work independently and as part of a team, with limited supervision
  • Computer skills in Microsoft Suite
  • Being able to manage pressure and stress
  • Provide services in a courteous, non-judgmental professional and supportive manner
  • Flexible and adaptable
  • Effective interpersonal skills
  • Effective communication skills (written and oral)
  • Work within a 24-hour operation
  • Physical capacity to lift, climb, and perform other physical tasks


  • Language Requirement: Various language requirements, locations may require English, French or Bilingual competencies.
    French oral, reading, English oral, reading, writing       
  • Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.  
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.  
  • The City of Ottawa has a Mandatory Vaccination Policy which requires all employees to be fully vaccinated against COVID-19 and provide proof of vaccination as a condition of employment
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 


We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 


The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. 


The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation. 


Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.