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Long Term Care Helper CAS Pool

Requisition ID: 329  
Department: Community & Social Services Dept.  
Service: Long Term Care Services 
Branch: LTC
Employment Type: Multiple Casual positions
Affiliation: CUPE 503 Inside/Outside  
Salary Information: $25.985  - $30.400 per hour (2019 rates of pay)  
Location: Multiple locations 
Job Category: Administrative and Support Services  
Application Close: 18/03/2022 


The Community and Social Services Department is committed to an equitable and inclusive hiring process and supports a workforce that reflects the diverse population of Ottawa. In addition to meeting the operation requirements of the position, valued assets include:  

  • lived experience and identity as a member of Indigenous, Black and/or People of Colour communities and/or as a Person with Disabilities, or member of other equity groups
  • experience working with diverse communities or groups historically facing the greatest systemic and structural barriers
  • knowledge of social welfare systems, community demographics and the related social economic realities of diverse groups  
  • demonstrated understanding of the value of diversity and inclusion in the workplace  
  • ability to apply an equity and inclusion lens to customer service and to internal decision-making processes  
  • the ability to communicate in a language other than French or English


The mandate of Long Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.

You provide support to the LTC interdisciplinary team with resident care and service within the Long Term Care home by providing personal care to residents as a member of the LTC staff team, and other service providers to ensure the physical, social, emotional and spiritual needs of the residents are met, with an emphasis on resident safety and engagement.  

You are responsible for engaging with residents and providing social stimulation interactions through personal care activities for residents, including: supporting the resident with connecting with family and friends via technology; providing dining room and feeding assistance to residents during mealtime in collaboration with food service staff; providing basic food preparation and supporting basic housekeeping and laundry functions at the Home, as required.


Completion of Grade 12 

Minimum of 6 months of experience working in a geriatric setting and a demonstrated ability to communicate with vulnerable adults with varying degrees of dementia and/or other health conditions


Safe transfer techniques
Knowledge of the needs of seniors and vulnerable adults
Knowledge of corporate computer software and systems including MS Office (Word, Excel, PowerPoint, Outlook)
Knowledge of applicable health and safety legislation, including the rights and duties of workers.

Desirable Qualifications:
Knowledge of Gentle Persuasive Approach techniques
Knowledge of Montessori Methods for Dementia


  • Problem solving 
  • Ability to respond to and follow emergency procedures
  • Work effectively with others
  • Report on client status
  • Excellent interpersonal and communication skills
  • Deliver individualized activities for cognitively impaired, physically frail and aged clients in accordance with their individual needs
  • Dependability and reliability
  • Self-motivated
  • Good interpersonal and communications skills
  • Initiative, thoroughness
  • Working knowledge of applicable health and safety legislation
  • Physically fit to perform assigned duties
  • Ability to successfully complete all required on the job training (e.g.: Health & Safety)


  • Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.; English oral, reading, writing       
  • Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.  
  • Driver’s License Requirement:    
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.  
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 


We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 


The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, Aboriginal peoples and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions. 


The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation. 


The City of Ottawa has a Mandatory Vaccination Policy which requires all employees to be fully vaccinated against COVID-19 and provide proof of vaccination as a condition of employment.


Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.