Learning and Development Specialist
Requisition ID: 20388
Department: Finance and Corporate Services Dept.
Service: Human Resources Services
Branch: Corporate Learning & Development Branch
Employment Type: 3 Full Time Temporary Positions (Up to 2 Years) and 1 Full Time Permanent Position
Work Hours: 35 hours per week
Affiliation: MPE
Salary Information: $95,127.76 - $120,309.28 annually (2025 rates of pay)
Location: 100 Constellation, Nepean
City: Ottawa, ON
Job Category: Administrative and Support Services
Application Close: 22/01/2026
JOB SUMMARY
The Corporate Learning and Development Branch supports the City on the analysis, development and implementation of Learning and Development programs, services, initiatives and corresponding governance policies relating to, talent management, diversity, learning and development, and HR policies and legislation.
You are responsible for advising and coaching clients on individual and team learning and development issues; managing strategic learning and development projects to address the specific needs of work units or departments, and of a corporate nature, including leading the design, development, implementation, facilitation and evaluation of learning and development initiatives; serving as an advisor and member on branch, departmental and corporate teams; developing a network of linkages with client communities, learning and development service providers and sources of expertise; contributing to the strategy, research and consulting capacity of the branch; and leading contract management of multiple services and procurement processes.
Positions that fall under the Corporate Talent Development unit will have a focus on creating and developing strategies around senior leadership and coaching skills development.
Positions that fall under the Corporate Learning Unit, will be responsible for the design, delivery, and administration of the City’s corporate learning programs and services.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in Education, Adult Education, Business Administration, Public Administration or a related degree, with specialization in Training or Organizational Development.
Minimum of 5 years of related experience in providing Learning, Development and/or Coaching services and managing projects, with specialist experience in one or more human resources fields, including Adult Education.
Experience in eLearning development and authoring tools (e.g., Articulate 360, Storyline, Rise, Captivate, Lectora, Camtasia, and SCORM-compliant platforms) will be considered an asset
CERTIFICATIONS
Certified Human Resources Leader designation (CHRL) is desirable
Coaching certification that is recognized by the International Coaching Federation or equivalent governing body is considered an asset
KNOWLEDGE
- Theory of various of learning, development and/or coaching disciplines including knowledge of adult education principles and career and leadership development practices
- Consulting tools and best practices and an advanced level of client consultation and facilitation skills
- Strategic and operational planning including marketing and communication
- Learning, development and/or coaching practices and evaluation methods
- Organizational development, team coaching, interventions and strategies
- Change management models and their application
- Advanced knowledge of business analytics
- Legislation and policies affecting Human Resources / Learning, Development and/or Coaching
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Facilitation, consulting and problem solving skills to assess client needs and develop effective solutions and implementation strategies
- Ability to build and maintain effective working relationships with relevant stakeholders and client groups
- Develop and implement consulting contracts based on a strong personal negotiating style
- Ability to lead and facilitate multi-stakeholder initiatives
- Manages projects within a team environment that may include internal or external stakeholders or vendors
- Communicate effectively and persuasively, both orally and in writing, to all organizational levels within the city and with the representatives of external organizations
- Plan and guide complex corporate or departmental learning and/or coaching initiatives
- Exercise integrity and sensitivity to employees’ growth and development
- Articulate and set clear expectations
- Ability to influence and negotiate
- Strong client relationship and consulting skills
- Handle multiple projects, competing demands and deadlines
- Client focused
- Collaborative problem solver
- Commitment to service excellence
- Demonstrates tact, diplomacy and discretion
- Maintains strict confidentiality
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.