Website Administrator
Requisition ID: 18831
Department: Transit Services Dept.
Service: Transit Strat Comm&External Rel Service
Branch: Transit Strategic Communications Branch
Employment Type: 1 Full-time Permanent -
Work Hours: 35.00 hours per week
Affiliation: ATU 1760
Salary Information: $65,279.76 - $92,588.86 annually (2023 rates of pay)
Location: Transit Service, 1500 St.Laurent
City: Ottawa, ON
Job Category: Transit Services - OC Transpo
Application Close: 27/08/2025
JOB SUMMARY
Transit Information & Marketing is responsible for the delivery of transit customer information services and new customer information programs for wayfinding and consistency of the OC Transpo brand and messaging to improve the customer experience and transit services in the City of Ottawa.
Working in a high volume environment with strict production and operational deadlines, you are responsible for accurate content development and validation in a timely manner, information architecture, strategic layout and functionality of the public and internal website, in both official languages, while ensuring compliance with accessibility standards and responsiveness. You are also responsible for maintaining the content and functionality of other Information Systems including the OC Transpo app, social media and Open Data according to City Policy.
EDUCATION AND EXPERIENCE
Completion of 3 year post-secondary program in a web content development, multi-media design or digital communication.
Minimum of 5 years of experience working primarily with web content development, application development, content management and multi-media design including experience with programming, data querying and SQL reporting.
KNOWLEDGE
- Knowledge of Ottawa’s public transit system
- Knowledge of content management system (CMS) and Expression Engine
- Knowledge of web accessibility standards
- Knowledge of responsive design principles using tools such as Bootstrap
- Knowledge of version control software such as SVN
- Knowledge of web-development languages, including CSS, HTML 5, PHP, Javascript, JQuery, AJAX, JSON, SQL
- Knowledge of graphic design software such as Photoshop and Illustrator
- Knowledge of relational databases such as MySql
- Knowledge of effective interface-design and screen layout principles.
- Knowledge of social media and alert registration software including RSS feeds
- Knowledge of APIs including Google Maps API
- Knowledge of best web writing practices
- Knowledge of graphical design
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Able to work independently, with minimum supervision, and collaboratively with a team
- Possess strong organizational skills and able to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
- Communicate effectively, both orally and in writing
- Possess superior language and graphics communication skills suitable for maintaining a high-profile public website
- Able to plan and manage a high volume of data changes, as they apply to various Transit Information systems
- Able to work with GIS data and maps
- Able to work with complex custom Transit software applications outlined above
- Possess a strong customer communication orientation
- Flexible and adaptable to deal with shifting priorities
- Good critical thinking and troubleshooting skills
- Creative person
- Pursues advances in technology and ways to improve Information dissemination
- Possess a work record of good attendance and job performance
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.