Team Lead, Scheduling

JOB SUMMARY

The Team Lead, Scheduling, is responsible for managing a group of transit professionals who create all the schedules for the City’s conventional bus service and rail service.  In addition to preparing schedules for the regular service changes, four times a year, the team is also responsible for special event schedules throughout the year, as well as scheduling for holidays and closures. The team provides the rail replacement service schedules for planned outages of the City’s rail system. The Team Lead will act as the project manager and provide expert advice for all Transit programs, projects, and services that fall within the work unit. As the team’s supervisor and mentor, you will advocate for and demonstrate behaviors to team members that support principles of teamwork, respect, service excellence, and professionalism. You will excel at working in a fast-paced unionized work environment that is customer focused and encourages performance excellence with internal and external management, stakeholders, and consultants/contractors/suppliers. You will provide financial and professional input to the Program Manager regarding strategic and operational plans, policy development, budget development, and budget adherence.

A collaborative team member, you are skilled at communicating and have excelled at your interpersonal skills. You have knowledge in a variety of building construction related disciplines and understanding of issues related to transit stations and running ways. You understand legislation, policies, and regulations relevant to transit facility design, engineering, and operations. Given your experience in transit services, service planning, and financial and human resource management, you are well-positioned to take on the Team Lead role with the City of Ottawa.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Engineering, Urban Planning, Geography, Economics, Operations Research, Business Administration, Computer Science, Social Sciences, or other field related to the area of responsibility.

Minimum of 4 years of experience in transit planning, transportation planning, transit facility engineering/management, municipal customer service, or technology operations, including 1 year of supervisory experience, as appropriate for the area of responsibility.

KNOWLEDGE

• Issues/principles involved in the provision of public transit in Ottawa, such as accessibility issues, local government structure, and land-use planning process;
• Issues related to the operation and maintenance of transit stations and running ways;
• General knowledge in a wide variety of building construction related disciplines including but not limited to civil, structural, mechanical, HVAC, electrical, water and sanitary engineering;
• Legislation, policies, regulations, guidelines and operational procedures relevant to transit facility design, engineering, and operations;
• Legislation, policies, regulations, guidelines and operational procedures relevant to providing fully-accessible service for customers with disabilities;
• Contract document preparation, the tendering process and supervision of field services;
• Ability to read and properly interpret plans and conceptual drawings;
• General knowledge of Transportation Services Department and City of Ottawa policies and procedures;
• Project management models, techniques, practices and tools;
• Financial management practices and budget processes;
• Methods used to deal with the media in a professional manner;
• Computer applications, including MS Office, SAP and familiarity with Project Management software
• Must possess the training, experience and knowledge to organize the work and its performance;
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures;
• Recognizes the benefits of change and understands the principles, processes and responsibilities for managing organizational change.

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies.