Supervisor, Box Office (Part-time)
Requisition ID: 8816
Department: Rec, Cultural & Facility Services Dept.
Service: Community Rec, Culture & Sport Services
Employement Type: 1 or more Part-time Continuous Positions – up to 24 hours per week
Salary Information: $20.222 - $23.839 per hour (2024 rates of pay)
Various Shifts: Days, Evenings, Weekends
Affiliation: CUPE 503 PT Rec & Cult
Location: Various locations
City: Ottawa, ON
Job Category: Recreation, Cultural & Facility Services
Application Close: 09/06/2024
JOB SUMMARY
Cultural and Heritage Programs is responsible for multi-disciplinary arts centres, heritage and museum facilities and structures, the delivery of arts, heritage and museum public programming and events, volunteer program development, audience development, and exhibits and research.
You are responsible to supervise day to day activities in guest services, ensure that theatre policies and procedures are maintained, and promote excellent customer service relations. You also: provide support in delivery of cash management; clerical/administrative support; technical duties; general supervision and quality service to customers and clients; monitor, train and provide guidance to Customer Service Attendants; and act as first contact for problem resolution with patrons, tenants, maintenance staff and building security.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Minimum of 1 year of experience customer service by phone and in person in a cultural setting.
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Demonstrated expertise with computers and an ability to develop a comprehensive understanding and expertise with corporate software applications.
- Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
COMPETENCIES, SKILLS AND ABILITIES
- Excellent organizational skills and an ability to work in a multi-task environment.
- Demonstrated effective decision-making and judgment.
- Demonstrated leadership abilities.
- Understanding of cash management and process systems
- Self Starter
- Flexibility
- Proven team leader
- Demonstrated ability to manage complex demands simultaneously
WHAT YOU NEED TO KNOW
- Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, people with disabilities, Aboriginal peoples and persons of all races, ethnic origins, religions, sexual orientations, and gender identities and expressions.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.