Superintendent, Transit Special Constable Unit

JOB SUMMARY

Transit Operations provides safe, reliable and courteous transit services and excellence in customer service delivery to 100 million transit customers per year, by means of conventional bus, para transit and rail operations. The Transit Special Constable Unit manages the Special Constable and Fare Enforcement Programs, Transit revenue loss and fare enforcement programs, property protection and law enforcement programs, the transit emergency response and preparedness programs, communications equipment/systems, processes and sectional records activities.
 

You are responsible for planning, organizing, coordinating and supervising all operational activities for the assigned unit, in order to achieve corporate, department and branch objectives for the delivery of Special Constable services in the City of Ottawa.
 

You perform operational and system audits, analyze incident reports and investigate/report/act on events/issues/concerns to enhance service delivery; develop procedures and protocols, and provide input into the development of policies; recommend or implement operational changes as deemed necessary; and consult with other Transit Operations staff, including those in Conventional Services, Para Transpo & Light Rail, and also with Facilities, Corporate Security, Supply (Stores), Police/Fire/EMS staff, Councillors’ staff, businesses, schools, and the general public on security and enforcement related issues.
 

You also provide input into section budgets, and strategic and operational plans including organizational structure and design; manage financial and human resources; and are accountable for participation in the hiring/firing layoff/recall of staff, performance management and training/development of the work unit, maintaining discipline as required, and participating on the management team at grievance proceedings.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in Law or Sociology, or community college diploma in Police Foundations or Law and Security.
 

Minimum of 6 years of experience as a Police or Peace Officer, including 4 years in a supervisory capacity.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Corporation's guiding principles, transit operations, policies and procedures, Light Rail procedures, police operations, and transit security and security policies/procedures
• Court proceedings, criminal code, municipal by-laws, and related legislation
• Accident investigation techniques
• Human resource practices relating to staff supervision and team building and of the terms and conditions of the relevant ATU 279 and CUPE 5500 Collective Agreements
• Dispute resolution techniques
• Radio communications protocol, and accident/incident investigation techniques
• Computer systems and corporate/division software applications & capabilities 
• MS Office suite, including Word, MS Excel, MS Must possess the training, experience and knowledge to organize the work and its performance. 
• Must possess the training, experience and knowledge to organize the work and its performance. 
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
• NOTE: As a job requirement, at times, the incumbent is required to provide off-hour support to Transit Operations, Transit Security and Enforcement Supervisors, Controllers and TLE/TFE Operators

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies.