Summer Student - Heritage Leader



Requisition ID: 11361 
Department: Rec, Cultural & Facility Services Dept. 
Multiple Positions
Salary Information: $18.750  - $20.050 per hour (2024 rates of pay)
Affiliation: Non Union/Non MPE    
City: Ottawa, ON 
Job Category: Summer Student Recruitment 
Application Close: 30/08/2024 



Cultural and Heritage Programs is responsible for multi-disciplinary arts centres, heritage and museum facilities and structures, the delivery of arts, heritage and museum public programming and events, volunteer program development, audience development, and exhibits and research.

Under the guidance of a Museum Administrator, you are responsible to:

  • assist with researching, planning, delivery, and documentation of public and educational interpretive programs and events at museums and historic sites
  • conduct interpretive tours and dispense historical information to the community, utilizing first and third-person interpretation techniques
  • interact cooperatively with museum volunteers and actively participate in a team environment to include all aspects of museum operations
  • assist with public rental bookings and food services as required
  • act as public ambassador of the museums by participating in educational and promotional outreach activities, and engage in customer service activities such as front desk duties, cash transactions, responding to public inquiries, setting up rooms and grounds for public events, recording of visitor statistics, and conducting visitor evaluations
  • ensure safety of museum visitors and program participants, as well as ensuring the security of the museum and its contents
  • open and close the site and perform some cleaning and gardening duties, as required.


Post-secondary Student - completion of second year college or university in History, Museology, Education, Theatre, Public Relations, Classical Studies, or related field

Minimum of 8 months but less than 1 year of related experience is required; experience in working with the public in a client service environment; experience with clients of various ages; experience in research activities


Current Standard First Aid, CPR and/or AED certificates
AODA Accessibility/IASR Training


  • Intermediate and/or advanced knowledge of MS Word and MS Excel
  • Familiarity with formal interpretation methodology and techniques is considered an asset, but are taught during the training sessions


  • Advanced verbal communication skills (the ability to successfully communicate historical information to the public of varying ages and interests)
  • Strong writing skills for both internal and external audiences
  • Ability to research, understand, and document historical data
  • Ability to understand event and program logistics and implement as needed
  • Ability to multi-task and work well under pressure and tight deadlines
  • Ability to understand and take direction and to pro-actively provide status updates
  • Ability to understand the scope of various types of projects and work on them through to completion
  • Ability to accurately record statistical data and visitor evaluation information
  • Ability to comfortably and confidently speak in public to individuals and groups of varying ages, interests, and backgrounds
  • Strong interest in history, museums, and education
  • Strong interest in working with members of the public of varying ages and a strong commitment to customer service
  • Strong interest in working both in a team setting and independently
  • Interested in leadership opportunities and proactive in identifying new areas of personal and professional development
  • Attention to detail for the purposes of cash handling, recording of statistical data, and ensuring the safety of visitors and the security of the site Must be willing to abide by the museum dress code and policies, including the use of historical costumes


  • Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
  • Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted.
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 


We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 


The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. 
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.


The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.


Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.