Program Manager, Resident Care

JOB SUMMARY

The mandate of Long- Term Care Services is to provide resident care based on the needs of individuals, as determined by medical, nursing, functional and psychosocial assessments, and on each resident’s expressed needs. The care provided in each Home includes specialized, restorative, supportive and palliative care for persons with dementia, disabilities and health problems who cannot live independently in their homes, and whose needs cannot be met in the community.
LTC services has recently gone through an organizational design change which has resulted in having a Program Manager of Resident care for every neighbourhood (or for 2 smaller neighbourhoods). 
The Program Manager will be responsible for: 
 •    coordinating care on the neighbourhood/neighbourhoods for 40 to 60 residents
 •    ensuring a person-centred care model: promoting respect and positive well-being, empowering residents, and improving the quality of life of residents
 •    planning, coordinating, developing, managing and implementing personal care activities, programs, services and initiatives consistent with departmental strategic direction and vision and in accordance with provincial long-term care legislated requirements
 •    managing the human resources of the Resident Care unit/neighbourhood with approximately 50 to 60 direct reports,  including hiring, termination, performance management and discipline of staff as necessary.

EDUCATION AND EXPERIENCE

Completion of 4 year Bachelor of Science degree in Nursing.

Minimum of 5 years of experience in nursing administration in a long term care setting with 2 years of experience in the management of human resources and/or external contract resources, and management of operating and capital budgets, preferably in a municipal setting.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• General knowledge of the City of Ottawa and of corporate and departmental policies and procedures;
• Legislation, policies, regulations, guidelines and operational procedures relevant to the operational area including the Long Term Care Home Act;
• Principles, theories, standards and practices of geriatrics and long term care trends;
• Principles, policies and practices of nursing management and administration;
• Techniques, approaches and procedures appropriate to the multi-disciplinary management and delivery of care to residents with cognitive impairments and psycho-geriatric conditions;
• Infectious diseases and preventive measures;
• Community resources;
• Contract document preparation, the tendering process and supervision of field services
• Supervisory experience and motivational techniques. Working knowledge of corporate human resource policies, practices and collective agreements related to managing in a unionized environment, including hiring, dismissal, performance management and the grievance procedure;
• Financial management practices and budget processes;
• Methods used to deal with the media in a professional manner;
• Standards specific to specialty area;
• Equipment operation specific to specialty area;
• Computer applications, including MS Office, SAP, Electronic Resident Care Information System;
• Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staffing accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies.