Program Manager, Operational Projects

JOB SUMMARY

You are responsible for planning, coordinating and managing a temporary, large-scale, high profile operational project. As the leader of the Service Evolution and Delivery team, your team will serve as the innovation hub for Revenue Services, responsible for reimagining and revolutionizing our approach to client service. Supporting a Service Area with significant public interactions, we must evolve alongside rapidly changing technology and rising citizen expectations.
You will lead this team to:
•    Drive strategic transformation across our Service Area's digital infrastructure
•    Break down traditional silos to create a unified, client-centered service approach
•    Leverage emerging technologies to enhance both client and staff experiences
•    Lead multiple high-impact projects that will fundamentally reshape our service delivery
•    Establish Revenue Services as a leader in municipal service innovation

The ideal candidate for this role will bring executive-level strategic thinking and a passion for public service transformation. They will have the vision to see beyond current limitations and the practical skills to implement meaningful change.
You provide a central coordination and integration point for related project activities and manage an integrated work plan, which identifies key dependencies, integration points and communication and consultation plans.  You provide strategic risk and issues management support and provide regular progress updates to senior management on risks to the project schedule, budget and/or quality of deliverables. 
You are responsible for managing the project team/work unit’s human and financial resources, including developing and monitoring operating budgets and the hiring, termination, performance management and discipline of staff as necessary. You also establish and maintain client, stakeholder and partner relationships to achieve the desired outcomes of the project.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Public Administration, Business Administration or related field (insert specific field related to the project if required for posting)

Minimum of 5 years of relevant experience managing major projects of a complex nature (insert specialized area and type of experience if required for posting), including experience in the management of human resources, external contract resources and project/operating/capital budgets, preferably in a municipal setting

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Insert specific technical knowledge required to perform the work, if required for posting
• Project management principles, methodologies and practices
• Contract document preparation and the tendering process
• Community consultation principles and practices as required
• The City of Ottawa’s organizational, governance and administrative structures
• Legislation, regulations, policies, standards and guidelines relevant to the work
• Industry trends and developments
• Corporate policies, guidelines and practices
• The various Collective Agreements in place at the City
• MS Office and other software applications related to the project as required
• Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work.  They are reflective of the City's culture and values and guide all our present and future activities.  Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours.

Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization. 

Review the Leadership Competencies.