Program Manager, HR Business Services
Requisition ID: 18427
Department: Finance and Corporate Services Dept.
Service: Human Resources Services
Branch: HR Business Services Branch
Employment Type: 1 Full-time Permanent
Work Hours: 35.00 /hours per week
Affiliation: MPE
Salary Information: $113,700.86 - $143,798.20 annually (2025 rates of pay)
Location: Various locations
City: Ottawa, ON
Job Category: Administrative and Support Services; Management
Application Close: 23/07/2025
Candidates are encouraged to self-identify as a member of one or more employment equity designated groups through the questions in the online application process.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We are committed to an equitable, strategic and inclusive hiring process and support a workforce that reflects the diverse population of Ottawa.
In addition to meeting the requirements of the position, the following are considered assets:
- Member of Indigenous, Black or other racialized community, persons with disabilities, women or other equity-deserving groups
- Experience working with diverse communities and intersecting social identities, such as race, gender identity and expression, sexual orientation, disability, class and religion facing systemic and structural barriers
- Knowledge of community demographics and their needs, systemic challenges and strengths
- Demonstrated understanding of the value of equity, diversity and inclusion in the workplace
- Ability to apply an equity, diversity and inclusion lens to all work, including interactions and internal decision-making processes
- Ability to communicate in a language other than French or English
JOB SUMMARY
The HR Business Services Branch provides HR advice and expertise through portfolio-focused service hubs each with a dedicated team of cross-disciplinary HR professionals responsible for working closely with business leaders to achieve organization objectives.
As the primary contact to the client group, the Program Manager oversees the work of the HR hub team who provide services and operationalize programs to meet business needs in the following areas: workforce planning, HR analytics, organizational design and job evaluation, recruiting and staffing, performance management and succession planning, as well as disability and attendance support.
Ensures compliance with associated legislation, policies and procedures, collective agreements/terms and conditions.
Your primary responsibilities include:
• Providing a full range of proactive HR consulting/advising services and coaching to a specific client group within the City.
• Contributing to the overall HR strategy by deeply understanding the HR needs of specific City Departments and collaborating with other HR functions, such as Compensation, Corporate Learning and Development, HR Planning and Systems, Employee Wellness, and Workplace Safety.
• Managing a team of HR professionals to provide customized solutions for a specific client group that incorporates client business needs with HR corporate programs.
• Supporting the implementation of new HR programs and the administration of established ones, including performance management, compensation, employee and labour relations.
•Conducting needs analysis to determine root causes of issues and provide innovative and customized solutions.
• Providing advice on City HR practices and HR industry trends.
• Managing the human and financial resources.
EDUCATION AND EXPERIENCE
Completion of 4 year university degree in human resources, business administration or other related field
Minimum of 5 years of related experience delivering a range of human resources services, working with clients, conducting needs assessments, offering advice and recommendations to address a variety of employee management related issues, and fostering a collaborative team approach to client service, including a minimum of 3 years in the management of human and financial resources
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- In-depth industry knowledge, including federal and provincial legislation, policies, regulations and guidelines related to human resource management in a unionized environment
- Strong problem solving skills, with a demonstrated ability to manage at both the tactical and strategic levels in a complex environment
- Strong advisory skills
- A collaborative approach and an ability to partner with business leaders
- High level of expertise and understanding of multiple HR functions and their impact on the corporation
- Understanding and application of principles related to client relationship management
- Industry trends and developments
- MS Office, HR systems
- Must be familiar with applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures
COMPETENCIES, SKILLS AND ABILITIES
Core Behaviours
Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.
Review the Core Behaviours.
Leadership Competencies
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.
Review the Leadership Competencies.
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.