Program Coordinator, Partnerships and Funding

JOB SUMMARY

Under the direction of the Program Manager, the Program Coordinator is responsible for leading the community housing end of mortgage (EOM) file, with accountability for coordinating analysis, planning, and stakeholder engagement related to provider mortgage maturity. This includes the initiation, development and management of existing and new partnerships with diverse external stakeholders; the development and monitoring of complex contracts and service agreements; compliance reviews, analysis and submission of reporting requirements and deliverables to senior levels of government; negotiating budgets and costs associated with service contracts; and providing leadership in planning and decision making to support community housing sustainability as providers reach mortgage maturity.

The role includes playing a leadership role in facilitating consultations with agency stakeholders and clients; resolving conflicts and problem solving with community agencies to develop solutions to improve service delivery and respond to emerging community needs or issues; supporting senior staff in the decision making process by conducting research, compiling and analyzing research findings, briefing senior staff, and writing Council reports and Branch Briefing Notes for budget preparation and issues management; and responding to requests and complaints directed to senior staff from the general public, City Council, internal City staff, community stakeholders and other levels of government. In addition to these responsibilities, the Program Coordinator will also support other special projects and strategic initiatives across Housing and Homelessness Services, contributing expertise in project coordination, analysis, stakeholder engagement and implementation planning to advance divisional priorities.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in Arts, Social Work, Sociology or Criminology or related field

Minimum of 5 years of experience in the homelessness services system, supportive housing or social services sector, directly related experience in the development or delivery of social services, including direct experience in planning, designing, implementing, funding and evaluating programs targeted to vulnerable, at risk, low income persons.

KNOWLEDGE

• Social services design, implementation and evaluation
• The conditions that cause and exacerbate homelessness
• Local community service system
• Project management principles and techniques
• Consultative and facilitation skills
• Organizational change and development
• Applicable federal, provincial and regional legislation related to delivering social services
• Research, planning and performance measurement

COMPETENCIES, SKILLS AND ABILITIES

• Plan, lead, coordinate and complete multiple projects within deadlines
• Lead initiatives, change processes and work groups;
• Problem solve to solutions, resolve conflicts and disputes and negotiate resolution
• Conduct research and needs assessments using document search, interviews, focus groups and questionnaires;
• Compile and analyze complex issues and data
• Make formal presentations to senior staff managers and agency representatives
• Write clear and concise reports, presentations, and correspondence
• Work cooperatively and collaboratively with cross-functional teams and community partners
• Communicate effectively with senior staff, councillors and/or other levels of government, community stakeholders and internal staff
• Work under the stress of multiple, changing demands
• Demonstrate initiative and seek opportunities to partner and leverage the City’s resources
• Demonstrate service excellence
• Demonstrate leadership
• Credibility within the Department and the community
• Ability to work with minimal supervision and direction
• Collaborative approach in working with others
• Organized, methodical and accurate
• Innovative and creative, flexible
• Possess sound judgement, discretion, tact, and diplomacy
• Strong interpersonal and team building skills