Program Coordinator, Collaborative Planning & Projects

JOB SUMMARY

As a Program Coordinator on the Collaborative Planning & Projects team, you will drive strategic initiatives and special projects supporting the City’s 10-Year Housing & Homelessness Strategic Plan. In this role, you will work closely across Housing & Homelessness Services and other City departments to ensure integration, engagement, and alignment of services and programs. Key responsibilities include leading the development, implementation, and coordination of new housing and homelessness programs, as well as initiating and managing partnerships with external stakeholders, community agencies, and funders to strengthen housing support and homelessness prevention efforts. You will oversee complex projects, manage budgets, and ensure timely reporting to senior management. As part of the City’s commitment to responsive and inclusive service planning, you will also play a leadership role in organizing and facilitating community consultations to identify service needs, resolving conflicts, and addressing issues raised by agency stakeholders and clients. Additionally, you will support senior management in the decision-making process by conducting research, analyzing findings, preparing briefings, and drafting Council reports and budget documentation. Acting as a liaison, you will also respond to inquiries and concerns from the public, City Council, internal teams, and other stakeholders, fostering positive community relations and addressing emerging needs. This role is suited for an experienced project leader who is passionate about advancing housing and homelessness initiatives through strategic planning, collaboration, and community-centered engagement. 

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in Arts, Social Work, Sociology or Criminology or related field

Minimum of 5 years of experience in the homelessness services system, supportive housing or social services sector, directly related experience in the development or delivery of social services, including direct experience in planning, designing, implementing, funding and evaluating programs targeted to vulnerable, at risk, low income persons.

KNOWLEDGE

• Social services design, implementation and evaluation
• The conditions that cause and exacerbate homelessness
• Local community service system
• Project management principles and techniques
• Consultative and facilitation skills
• Organizational change and development
• Applicable federal, provincial and regional legislation related to delivering social services
• Research, planning and performance measurement

COMPETENCIES, SKILLS AND ABILITIES

• Plan, lead, coordinate and complete multiple projects within deadlines
• Lead initiatives, change processes and work groups;
• Problem solve to solutions, resolve conflicts and disputes and negotiate resolution
• Conduct research and needs assessments using document search, interviews, focus groups and questionnaires;
• Compile and analyze complex issues and data
• Make formal presentations to senior staff managers and agency representatives
• Write clear and concise reports, presentations, and correspondence
• Work cooperatively and collaboratively with cross-functional teams and community partners
• Communicate effectively with senior staff, councillors and/or other levels of government, community stakeholders and internal staff
• Work under the stress of multiple, changing demands
• Demonstrate initiative and seek opportunities to partner and leverage the City’s resources
• Demonstrate service excellence
• Demonstrate leadership
• Credibility within the Department and the community
• Ability to work with minimal supervision and direction
• Collaborative approach in working with others
• Organized, methodical and accurate
• Innovative and creative, flexible
• Possess sound judgement, discretion, tact, and diplomacy
• Strong interpersonal and team building skills