Personal Support Worker - Casual Pool



Requisition ID: 7253  
Department: Community & Social Services Dept.  
Service: Long Term Care Services  
Branch: LTC (Carleton Lodge) Branch 
Employment Type: Multiple Casual 
Affiliation: CUPE 503 Inside/Outside 
Salary Information: $29.159 - $34.115 per hour (2023 rates of pay)
Location: Various
City: Ottawa, ON 
Job Category: Community and Social Services 
Application Close: 29/12/2023


Resident Care is responsible for the planning, coordinated development, management and implementation of long term care home nursing and personal care activities, programs, services and initiatives to the residents of a municipal long term care facility. 

You are responsible for supporting total resident care, according to a Resident Care Plan, ensuring residents' optimal functioning and well being in a supportive, therapeutic environment, with an emphasis on resident safety and engagement.


Completion of Grade 12 and a Personal Support Worker (PSW) certificate program* which meets the standards established in the Long Term Care Act.  

*Clinical Practicum hours within the Personal Support Worker program consist of a minimum of one hundred and forty (140) hours, as practical experience, preferably with clinic experience in a geriatric or long term care setting. 

No other related work experience is required.


Not applicable


  • Resident hygiene, optimal functioning, well-being, feeding, elimination
  • Health Care Aide routines and practices in a long-term care setting 
  • Infection control guidelines
  • Transfer and positioning techniques of residents
  • Rehabilitation and palliative approaches
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers


  • Effective team member
  • Respectful and caring to residents
  • Communicate with cognitively impaired residents, families, colleagues and staff
  • Organize and prioritize workload
  • Manage time effectively
  • Follow resident care plan and carry out activities as directed
  • Report resident needs through observation of physical and mental condition/behaviour
  • Follow safety procedures to maintain a safe and clean environment
  • Transfer and positioning techniques of persons requiring long term care
  • Good interpersonal and communications skills
  • Meets the physical demands of the job
  • Self-motivated
  • Displays a positive attitude towards older persons
  • Demonstrates respect for resident choice, privacy and confidentiality
  • Communicate respectfully with residents, families, colleagues and staff
  • Reliable, punctual, flexible, adaptable, tactful


  • Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
  • Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.  
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
  • The successful candidate will be required to complete a Declaration of Offences and Misconduct form.
  • Please upload your Personal Support Worker Certificate or nursing diploma or nursing transcripts. Applications without the Certificate/transcripts will not be considered. 
  • Collective Agreement Schedule Range* Employees may additionally be eligible for a compensation enhancement under a prescribed Compensation Enhancement Program under the Supporting Retention in Public Services Act, 2022, as may be amended from time to time. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 


We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 


The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. 
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.


The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.


Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.