Operational Trainer
Requisition ID: 18560
Department: Public Works Dept.
Service: Operational Performance & Devel Services
Branch: PWD Learning & Development Branch
Employment Type: 1 Full-time Temporary - Up to 18 months
Work Hours: 35.00 hours per week
Affiliation: CIPP
Salary Information: $85 947,68 - $104 577,20 annually (2025 rates of pay)
Location: 100 Constellation, Nepean
City: Ottawa, ON
Job Category: Administrative and Support Services
Application Close: 21/10/2025
JOB SUMMARY
The Public Works Learning and Development team is dedicated to fostering a culture of continuous learning and growth within PWD, ensuring that all employees have access to the knowledge, skills, and resources needed to perform their roles safely and effectively—while also empowering them to take ownership of their development journeys. Our goal is to accelerate individual growth and organizational impact by making learning accessible, meaningful, and sustainable.
The Operational Trainer is responsible for the design, development, facilitation, delivery, and evaluation of operational training and development programs within the Public Works Department (PWD). This role focuses on building internal skills and capacity by addressing the specific training and development needs of PWD service areas, ensuring programs are aligned with strategic goals, operational realities, and regulatory requirements. It leads the creation of customized learning content and facilitates sessions that support workforce development, succession planning, and the growth of future departmental leaders. Emphasis is placed on strengthening leadership competencies, enhancing team effectiveness, and embedding a culture of continuous learning across the department.
EDUCATION AND EXPERIENCE
Completion of a 4-year university degree/diploma in education, human resources, business administration or a related field that includes development and delivering courses.
Must have minimum 4 years of relevant experience in training, user experience (UX) design, or course development.
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Strong understanding of user design/UX principles such as usability, accessibility, aesthetics, information architecture, and user research
- Proficiency in eLearning, instructor-led, and blended training methodologies.
- Familiarity with Learning Management Systems (LMS).
- Experience working in a government or regulatory environment.
- Business analysis practices, techniques and report writing
- Techniques for program design, development, implementation and evaluation
- Research, surveying, data collection and analyses methodologies
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Innovative mindset and a passion for using technology in training
- Customer service oriented
- Possess excellent consultative, collaboration and interpersonal skills
- Demonstrate leadership and initiative
- Aptitude to work with and learn new computer applications/systems
- Able to work independently, and cooperatively and collaboratively with all staff as part of a team
- Able to compile data and write reports in a clear, concise, logical and effective manner
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Driver’s License Requirement: This position requires the successful candidate to use their own transportation.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.