Operational Trainer
Requisition ID: 23162
Department: Public Works Dept.
Service: Operational Performance & Devel Services
Employment Type: 1 Full-time Temporary - Up to 18 months
Work Hours: 35.00 /hours per week
Affiliation: CIPP/CIPP
Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay)
Location: 100 Constellation, Nepean
Job Category: Administrative and Support Services
Application Close: 05/08/2026
JOB SUMMARY
The Operational Trainer applies learning and development expertise to design, develop, deliver, and continuously improve learning solutions that build operational workforce capability across Public Works. Working closely with frontline employees, supervisors, managers, and subject matter experts, the incumbent develops and delivers technical, operational, safety, and job-specific learning solutions that support workforce readiness, regulatory compliance, safe operations, and effective service delivery. Using adult learning principles and practical, hands-on approaches, the role focuses on developing competence, building confidence, and supporting the transfer of learning into day-to-day operational performance.
Combining expertise in adult learning with an understanding of operational environments and municipal service delivery, the Operational Trainer translates workforce needs, operational requirements, and business priorities into learning experiences that reflect real-world work conditions. Through learning design, facilitation, on-the-job training approaches, program evaluation, and continuous improvement, the incumbent helps ensure employees have the knowledge, skills, and experience required to perform safely, effectively, and consistently while supporting the delivery of essential municipal services.
The role works directly with operational teams to develop customized learning solutions, support skill transfer, and strengthen workforce capability across a wide range of operational, technical, safety, leadership, and developmental areas.
EDUCATION AND EXPERIENCE
Completion of a 4-year university degree/diploma in education, human resources, business administration or a related field that includes development and delivering courses.
Must have minimum 4 years of relevant experience in training, user experience (UX) design, or course development.
CERTIFICATIONS AND LICENCES
KNOWLEDGE
- Strong understanding of user design/UX principles such as usability, accessibility, aesthetics, information architecture, and user research
- Proficiency in eLearning, instructor-led, and blended training methodologies.
- Familiarity with Learning Management Systems (LMS).
- Experience working in a government or regulatory environment.
- Business analysis practices, techniques and report writing
- Techniques for program design, development, implementation and evaluation
- Research, surveying, data collection and analyses methodologies
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES
- Innovative mindset and a passion for using technology in training
- Customer service oriented
- Possess excellent consultative, collaboration and interpersonal skills
- Demonstrate leadership and initiative
- Aptitude to work with and learn new computer applications/systems
- Able to work independently, and cooperatively and collaboratively with all staff as part of a team
- Able to compile data and write reports in a clear, concise, logical and effective manner
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.
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