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Shelter Support Worker - CAS Pool

 

 

Requisition ID: 3384  
Department: Community & Social Services Dept.  
Service: Housing Services  
Branch: Homelessness Programs & Shelters Branch 
Employment Type: Multiple Casual 
Work Hours: 24.00 /hours per week
Affiliation: CUPE 503 Inside/Outside 
Salary Information: $29.969 - $35.065 per hour (2022 rates of pay)
Location: Carling Family Shelter
City: Ottawa, ON 
Job Category: Community and Social Services 
Application Close: 16/11/2022

JOB SUMMARY

The Shelter Support Worker (SSW) works within a multi-disciplinary setting using a consultative and team approach to provide support and services to families, couples and individuals who are homeless within the City of Ottawa's Family Shelter to ensure a safe and secure living/working environment, to support the stabilization and implementation of the Client Service Plan.

 

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, people with disabilities, Aboriginal peoples and persons of all races, ethnic origins, religions, sexual orientations, and gender identities and expressions.

 

EDUCATION AND EXPERIENCE

Completion of Grade 12

Community college diploma or university degree in a related field is desirable

Minimum of 1 year of related experience in a social services setting

CERTIFICATIONS AND LICENCES

Current Standard First Aid, CPR and/or AED certificates are assets
Crisis Prevention/Intervention training certificate is an asset

KNOWLEDGE

  • Community resources
  • Issues affecting homeless persons, families and women fleeing abuse
  • Strong knowledge of Ottawa’s shelter system and supporting agencies
  • Social services agencies and programs
  • City of Ottawa policies and procedures, departmental policies and procedures
  • Case management process for shelters
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers
  • Training on HIFIS is desirable

COMPETENCIES, SKILLS AND ABILITIES

  • Prioritize multiple tasks in an organized fashion
  • Manage potentially volatile situations/crisis intervention
  • Positive role model
  • Effective interpersonal skills in a multi-cultural environment 
  • Make informed decisions and provide rationale
  • Work independently and as part of a team, with limited supervision
  • Computer skills in Microsoft Suite
  • Being able to manage pressure and stress
  • Provide services in a courteous, non-judgmental professional and supportive manner
  • Flexible and adaptable
  • Effective interpersonal skills
  • Effective communication skills (written and oral)
  • Work within a 24-hour operation
  • Physical capacity to lift, climb, and perform other physical tasks

WHAT YOU NEED TO KNOW

  • Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.       
  • Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.  
  • You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

 

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, people with disabilities, Aboriginal peoples and persons of all races, ethnic origins, religions, sexual orientations, and gender identities and expressions.

 

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

 

This role works in a high-risk setting; therefore, all employees are required to be fully vaccinated against COVID-19 and provide proof of vaccination as a condition of employment in accordance with the City’s Mandatory Vaccination Policy.
 

 

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.