Library Planning Consultant, Accessibility and User Experience

JOB SUMMARY

Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the city of Ottawa, that meet the unique needs of diverse communities, delivered through facility, mobile, and virtual channels.

As the Accessibility & User Experience Strategist at the OPL, you will play a pivotal role in creating an inclusive and user-centered experience for all individuals. You will: 

• take a leadership role in ensuring compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), and improving overall accessibility of services, including coordinating and submitting mandated legislative reporting 
• provide guidance on related industry trends and legislative requirements and their integration into organizational practices; and manage accessibility support for assigned programs and projects, collaborate with other units to align priorities, and advise and report on the accessibility of the procurement of goods and services
• develop and implement procedures and guidelines that prioritize equity in client experience 
• collaborate with various departments to ensure new and existing projects and services align with UX, accessibility, and Equity, Diversity and Inclusivity (EDI) leading practices, providing expertise on inclusive UX and accessibility best practices; 

EDUCATION AND EXPERIENCE

4-year university degree in a field relevant to the key responsibilities of the position.

Minimum of 3 years of progressive experience in UX and/or accessibility, preferably in a library setting.

KNOWLEDGE

• Comprehensive understanding of OPL's mission, vision, values, governance structures, and familiarity with corporate policies and procedures of both OPL and City of Ottawa.
• Research, statistical analysis and report writing techniques and processes
• Program and project evaluation and performance measurement processes
• Adherence to the principles of intellectual freedom.
• Proficiency in computer applications, including MS Office and Project Management software.
• Understanding of environmental and industry trends impacting organizations and influencing the future of work and the workforce.
• Familiarity with project management principles and practices.
• Competence in strategic and operational planning.
• Knowledgeable in UX methodologies for identifying user needs, such as personas and journey mapping the UX.
• Advanced knowledge of usability and accessibility best practices and standards, specifically related to digital communications channels like websites, mobile, SMS, and email.
• Thorough understanding of digital marketing best practices, including responsive websites, online advertising, SEO/SEM, mobile marketing, email marketing, and social media.
• Knowledge of applicable legislation (e.g. Public Libraries Act of Ontario, Accessibility for Ontarians with Disabilities Act, Municipal Freedom of Information and Protection of Privacy Act), and municipal/provincial codes, by-laws, policies and practices

COMPETENCIES, SKILLS AND ABILITIES

Personal Suitability

• Commitment to anti-racism, decolonization, and fostering an inclusive work environment aligned with justice, diversity, equity, and inclusion.
• Understanding of change management principles and the benefits of change
• Collaboration skills, ability to work effectively in a team environment.
• Excellent interpersonal skills, leadership capabilities, and client service focus.
• Action-oriented, highly motivated, and energetic individual who thrives in a fast-paced environment.
• Strong conceptual, analytical, organizational, and planning skills to address complex issues.
• Effective time management skills, able to work under tight deadlines.
• Consistency, fairness, tact, empathy, and respect in interactions with others.
• High personal and professional standards, integrity, and positive rapport with a wide range of individuals.
• Commitment to an inclusive and community-focused approach in service design and delivery.
• Experience working in diverse communities and building relationships with stakeholders from various sectors.