Information Management (IM) Analyst

JOB SUMMARY

Information Management is responsible for developing, implementing and evaluating IM policies, systems, standards and practices to enable the City to manage its records and information holdings in a cost-effective and coordinated manner throughout their entire lifecycle with due regard for information security, organizational accountability, program/service delivery, legislation, economy and efficiency.

You are a recognized Information Management (IM) subject matter expert responsible for providing expertise in the design, development, implementation, dissemination, monitoring and evaluation of records and information management policies, systems, standards and practices to enable the corporation to manage its records and information holdings in a cost-effective and coordinated manner throughout their entire life cycle with due regard for information access, protection of privacy, security, preservation, organizational accountability, program/service delivery, legislative and regulatory compliance, economy and efficiency.

You also establish and manage projects/studies/reviews to address short and long-term records and information management program needs/issues.

EDUCATION AND EXPERIENCE

Completion of Master’s degree in Library and Information Management Studies, Library and Information Sciences, or a related field.

Minimum of 5 years of progressively responsible experience in records and information management.

CERTIFICATIONS AND LICENCES

KNOWLEDGE

• Records and information management theories, principles, practices, methods and techniques
• Records and information management issues, emerging trends and technologies, including Electronic Documents and Records Management Systems (EDRMS) and non-IM-certified applications and records holding systems
• Legislation and regulations related to the management of municipal government records, including MFIPPA (Municipal Freedom of Information and Protection of Personal Privacy Act), PHIPPA (Personal Health Information and Protection of Privacy Act), and PIPEDA (Personal Information and Electronic Documents Act), etc., obligations and restrictions respecting disclosure of business and professional information
• ISO 15489, International Standard on Records Management, Part I and Part II
• ISO 23081 - three-part technical specification defining metadata needed to manage records
• ISO 19005, Document management -- Electronic document file format for long-term preservation, Part 1
• ISO/TR 18492, Long-term preservation of electronic document-based information
• MoReq: Modular Requirements for the management of electronic records
• Department of Defense (DoD) 5015.2 standard
• Library and Archives of Canada (LAC) Information Management Directives
• Treasury Board of Canada Information Management Directives
• Information security principles and practices
• Digital format and physical media obsolescence, preservation fundamentals and emerging technological solutions
• Document imaging and other technology-based records storage and retrieval devices
• Network (Shared) Drive content management, structures, and records storage risk
• Structure, accountabilities, jurisdictions and processes of municipal government.
• Organization, mandate, business lines, functions, and strategic priorities and direction of the departments of the corporation
• Planning and policy development processes
• Business process improvement principles and techniques
• Performance measurement concepts, tools and reporting
• Microsoft applications including Word, Excel, PowerPoint
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Excellent verbal and written communication skills, including the ability to lead training and information sessions, facilitate consensus, make presentations to various managers and staff, and write an array of documents, including briefing notes and statistical analysis reports
• Strong understanding of information technology fundamentals
• Adept at absorbing new and emerging technological change, and able to identify how change will affect/impact the IM program and the workplace
• Advanced analytical, research, writing, presentation and consultation skills
• Excellent negotiation, problem-solving, facilitation and customer service skills
• Works independently, effective team player in a multi-disciplinary team environment
• Develops effective partnerships with a variety of internal and external players
• Initiative to develop proposals and manage projects and programs
• Effective judgment and independent decision-making
• Work with a variety of software applications
• Excellent interpersonal and organizational skills
• Policy and Procedure writing
• Develop and implement plans and service agreements
• Set and manage multiple priorities and meet deadlines
• Support and promote a client-centered approach to service delivery by acting on client feedback and taking responsibility for quality of service and on-going process improvement
• Effective team player, collaborative, and works well in a matrix environment
• Contribute to team work, foster strong working relationships with management and staff and colleagues, community associations
• High degree of tact, diplomacy and assertiveness
• Capable of multi-tasking, managing multiple priorities and tight deadlines
• Innovative, analytical, problem-solver and results-oriented within an environment where risks must be continually balanced
• Reads/reviews professional journals, books, etc., to build knowledge of the IM profession, best practices and advances in IM-related technology
• Organized, efficient, detail-oriented and productive