Dispatcher, Fire (Part-Time)

JOB SUMMARY

Under the direction of a Communications Supervisor, the Dispatcher is responsible for receiving emergency callsfrom the public and other agencies; quickly analyzing information received from the caller and dispatching therequired emergency vehicles; efficiently operating console equipment, including telephone, radio, and computeraided dispatch; following established procedures in making calm, sound decision as required in an emergencyservices environment. The dispatcher has a good working knowledge of available resources to support emergency scene operations.

EDUCATION AND EXPERIENCE

Ontario Secondary School Diploma (grade 12) or recognized equivalency.

A minimum of four years in a customer service field, face-to-face or telephone. 

Previous Fire Service experience, and, in particular, previous experience within an Emergency Communications Centre will be considered an asset. 
 

CERTIFICATIONS AND LICENCES

Valid Ontario unrestricted G class driver’s licence (or provincial equivalent) with no more than 6 demerit points accumulated.
Current Red Cross Standard First Aid/CPR level C or AED certificates.

KNOWLEDGE

• Working knowledge of applicable occupational health and safety legislation; 
• General knowledge of corporate/departmental policies and procedures related to health and safety; 
• Accurate keyboarding/typing skills of a minimum of 35 wpm with 90% accuracy; 
• Experience with Microsoft Office and Microsoft Windows operating system. 

COMPETENCIES, SKILLS AND ABILITIES

• Deal with constant emergency, high stress situations over the telephone; 
• Communicate effectively and professionally both orally and in writing; 
• Make sound, independent decisions and exercise discretion in decision making, during emergency, distress, difficult or stressful situations and be accountable for such decisions; 
• Ability to multi-task; 
• Easily understands speaking voice on radio and telephone; 
• Computer terminal operation and use; 
• Ability to interface with data and equipment; 
• Good understanding of emergency equipment and of fire service terminology; 
• A demonstrated ability to work in a team environment; 
• Ability to control stressful situations; 
• Strong knowledge of City streets and general topography; 
• Demonstrated ability in the area of public relations and personal relations; 
• Expertise in language skills related to pronunciation and spelling of street names; 
• Strong data entry, retrieval and keyboard skills. 
• Good judgment, strong interpersonal and communication skills combined with excellent customer service skills; 
• Ability to work in a constant high stress environment; 
• Professional, polite and patient telephone and radio demeanor; 
• Must be able to meet deadlines; 
• Flexibility and adaptability; 
• Ability to prioritize tasks / demands and carry out priorities as identified; 
• Strong service attitude; 
• Ability to work effectively in a team environment within a 24/7-shift operation; 
• Punctual, reliable and dependable; 
• Must be available to work shift work (rotation of days, nights, weekends & holidays).