Community Housing Program Administrator

JOB SUMMARY

Community Housing is responsible for the administration of the City's social housing and affordable housing post-development programs and services including the Centralized Waitlist, Asset Management and Capital Planning to assess the social and affordable housing portfolio and develop initiatives to support long term asset viability, Rent Supplement programs with private landlords to provide affordable accommodation to eligible low and moderate-income households, Housing Allowance program to qualifying low income households, as well as developing, implementing and evaluating housing policy to address municipal requirements.

You are responsible for: facilitating the implementation of policies, procedures and best practices related to both social and affordable housing programs (post development) by providing advice, guidance and direction to local housing providers on procedures, property management, maintenance standards, budgets, and service agreements to ensure effective administration and management of social and affordable housing units; monitoring same for compliance with guidelines and procedures; monitoring relevant aspects of the coordinated access and wait list system for housing assistance programs; participating in the internal review judicial process; performing operational/financial reviews/audits and liaising with housing boards, other government agencies, community and social agencies and members of the public.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Public Administration, Social Work, Planning, Commerce or related field

Minimum of 8 years of experience in property management, program administration or a related area

Experience in administrating Social Housing Programs is desirable

Experience in Public Speaking is considered an asset

KNOWLEDGE

• Social and affordable housing programs
• Housing policy guidelines and relevant legislation, e.g. Housing Services Act, Residential Tenancies Act, Co-op Corporations Act, Human Rights Code, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Fire Code, The Accessibility for Ontarians with Disabilities Act (AODA), Protecting Tenants and Strengthening Community Housing Act, 2020
• Property management principles and practices, including tenant relations, maintenance standards and asset management
• Financial management principles, budgeting and accounting procedures
• Judicial principles and procedures related to initial and ongoing rent geared to income eligibility
• Current local, provincial and national issues related to social and affordable housing programs
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

Desirable Qualifications:

• Knowledge of post development Affordable Housing Program administration

COMPETENCIES, SKILLS AND ABILITIES

• Establish and maintain positive working relationships with housing providers, agencies, co-workers and the community
• Effectively support team initiatives
• Provide advice, guidance, direction and effective leadership
• Interpret relevant legislation and policies
• Provide training and instruction for the application of housing policies and guidelines
• Develop and evaluate processes, procedures and reports
• Write clearly, concisely and accurately
• Communicate effectively with others, clarifying ideas and ensuring they are understood
• Ability to communicate clearly and comfortably in a public setting, with a number of different people both individually and within a group setting
• Counsel and resolve problems/issues
• Conduct internal review judicial proceedings
• Possess effective mediation skills
• Conduct financial, operational/management compliance audits/reviews
• Research and recommend changes/improvements to policies, guidelines and procedures
• Provide sound judgment and reasoning in dealing with highly sensitive matters
• Demonstrate leadership and initiative
• Work collaboratively as a member of a team
• Work under pressure in stressful situations
• Willingness to work in the housing community to establish effective working relationships with people of diverse cultural and ethnic backgrounds