Claims Administration Clerk
Requisition ID: 17714
Department: Legal Services
Service: Legal Ops & Support Srvc Branch
Branch: Claims Unit
Employment Type: 1 Temporary Full Time Position (Up to 1 year)
Work Hours: 35 hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $56,634.76 - $66,266.20 annually (2024 rates of pay)
Location: City Hall,110 Laurier Avenue West
City: Ottawa, ON
Job Category: Legal Services
Application Close: 29/05/2025
JOB SUMMARY
Legal Services provides a comprehensive and complex range of legal services to elected officials, all City of Ottawa departments, and various boards and commissions (i.e. Ottawa Police Services Board, Ottawa Community Land Development Corporation and the Ottawa Public Library), in the areas of civil litigation, labour and employment law, prosecutions, and corporate, municipal, planning, development, environmental, and commercial law.
You provide day-to-day clerical support for the administration of the City’s Claims and Insurance Unit. Duties include the receipt and initial review of incident reports, entering data into the integrated claims and insurance database (RiskMaster), responding to internal and external inquiries on the City’s claims process, responding to inquiries to confirm details of motor vehicle accidents involving City vehicles, assisting the Claims Investigators to gather initial information on claims and assisting with claims-related projects as required. You also maintain the corporate records management system, and provide general clerical support to the Legal Operations Branch.
EDUCATION AND EXPERIENCE
Completion of Grade 12
Minimum of 4 years of clerical experience
KNOWLEDGE
- Municipal and general claim practices
- Insurance environment and industry
- Software applications including RiskMaster, Word, Excel, Windows and MAP
- City operations, administration, organization, practices and political infrastructure
- Financial applications and processes
- City records management systems
- Risk Management information systems
COMPETENCIES, SKILLS AND ABILITIES
- Strong oral communication skills
- Ability to prepare correspondence and complete forms
- Attention to detail
- Enter data with a high degree of accuracy
- Understanding of the City’s organizational structure
- Ability to deal with and maintain effective working relationships with multiple clients
- Multi-tasking ability and strong organizational skills
- Ability to establish priorities and manage a large work volume
- Ability to respond to a myriad of requests
- Ability to work as a team
- Ability to exercise discretion, good judgment and high degree of confidentiality
- Knowledgeable, team player, ability to multi-task and process high volumes of work accurately, effective communicator
WHAT YOU NEED TO KNOW
- Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.