Case Worker
Requisition ID: 14574
Department: Community & Social Services Dept.
Service: Employment and Social Services
Employment Type: Full Time Permanent, Full Time Temporary Positions and Eligibility List
Work Hours: 35 hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $69 194,58 - $80 960,88 annually (2024 rates of pay)
Location: Various Locations
City: Ottawa, ON
Job Category: Community and Social Services
Application Close: 23/09/2024
JOB SUMMARY
The Community & Social Services department is responsible for creating a strong social infrastructure by providing support to families and individuals in need in order to promote their self reliance and quality of life, in collaboration with community partners. This includes providing financial assistance, housing, childcare, employment, personal care and referral.
You are responsible for the management of client cases at various stages of service delivery through assessing the financial, social and personal needs of applicants, determining and maintaining eligibility for a range of social services programs and services, providing information on program criteria and required documentation, making referrals to internal and external resources and providing support in personal, social and employment planning and crisis intervention to clients. The work requires the use of various provincial and regional applications such as SDMT and RSVP.
EDUCATION AND EXPERIENCE
Completion of 2 year college diploma in a Human Services curriculum
Minimum of 12 months of experience in social services programs
KNOWLEDGE
- Applicable federal, provincial and municipal legislation, policy, procedures and programs
- Special needs/requirements of Ontario Works participants and other Social Services clients
- Programs and services for Ontario Works participants and other Social Services clients
- Assessment, interviewing and counselling techniques
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Interpret legislation, policy and procedures
- Take initiative, solve problems and resolve conflict
- Make independent decisions
- Work in a team environment
- Work with a computerized support system
- Demonstrate sound judgment
- Establish effective working relationships with people of diverse social, economic and ethnic backgrounds
- Assess and refer clients to appropriate services
- Provide employment counselling
- Perform crisis intervention
- Resourceful and innovative
- Effective interpersonal skills
- Effective organizational skills
- Flexible and adaptable
- Demonstrate tact, empathy, sensitivity and discretion
- Work in a stressful environment
WHAT YOU NEED TO KNOW
- Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.; Designated Day 1 Ready - immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters check in place of the Vulnerable Sector Check.; Police record checks completed by a third-party company will not be accepted
- Successful candidates meeting the employer's qualification standard will be placed on the permanent and/or temporary eligibility list in order of seniority.
- The permanent eligibility list will be utilized to fill permanent (full time continuous) vacancies from the closing date of the competition until the opening date of the next competition.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.