CAD/CAFM (Archibus) Application Support Specialist

JOB SUMMARY

The Corporate Accommodations unit within the Facility Operations branch, oversees the efficient allocation of City workspaces and the development and maintenance of consistent space standards. The Corporate Accommodation unit also provides interior design and project management services to the corporation as they relate to employee accommodations. 

You are responsible for providing CAFM (Archibus) systems and AutoCAD business applications support to CREO staff and management by providing occupancy analysis and reports to support ongoing Accommodation planning and projects.  You design as-built drawings, update base plans and plan Proposals drawings, and maintain and distribute accommodation master building plans for staff use. You also troubleshoot technical issues, provide CAFM Database administration for the Unit, and act as the CAFM System administrator including assisting IT with conducting system configurations, system analysis and user training, as required.

EDUCATION AND EXPERIENCE

Completion of 2 year community college program in information technology, computer sciences, drafting or related field

Minimum of 3 years of experience working extensively with Autocad and CAFM (Archibus) related applications, including applications support experience 

Experience with or knowledge of City of Ottawa Corporate Accommodations processes and policies is an asset

Experience delivering and coordinating training, interpreting policy and procedures and managing projects is an asset

KNOWLEDGE

• Computer applications (Word, PowerPoint, Excel, Outlook)
• Information systems development processes and practices
• Data collection techniques, data synthesis, validation and analysis methods and techniques
• Performance measurement, benchmarking and best practices principles as well as outcome-based management techniques
• Knowledge of project management methodology
• Understanding of information management tools and processes
• CAD tools- such as layers, 3D presentation drawings, layout and construction drawings CAFM (Archibus) tools – such as creating polylines, reports, Smart client and Web-central
• Computer graphics software
• Database design, construction
• Quality assurance practices and procedures
• Presentation techniques
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• Knowledge of Oracle and/or SQL is an asset
• Completion of training courses in communications, customer service, train the trainer, computer systems and other job-related skills beneficial to this job is an asset

COMPETENCIES, SKILLS AND ABILITIES

• Excellent written and verbal communication skills
• Determine appropriate level of analysis for questions
• Prioritize work; manage multiple projects
• Work with all levels of the organization
• Work with large datasets to ensure data transfer
• Proficient in the use of Microsoft Office: Word, Excel, Outlook, PowerPoint and Access
• Experience in the use of AUTOCAD and CAFM (Archibus)
• Work independently and in a team setting
• Excellent client service skills
• Strong interpersonal skills and service attitude
• Communicate effectively and tactfully, both orally and in writing, with all internal and external work-related contacts
• Organize work and meet deadlines
• Identify and solve complex problems in product area, including problem escalation
• Handle challenging support situations in a professional manner
• Demonstrated ability to plan, organize, implement and evaluate training programs
• Demonstrated ability to develop thorough and user-friendly operating/ instruction manuals
• Experience in establishing and maintaining relationships with stakeholders
• Work with precision and accuracy
• Conscientious, problem solver
• Responsive to requests of others, client focused
• Self-directed, innovative, and able to work with minimal supervision, while working effectively within a team