Business and Configuration Analyst, AI
Requisition ID: 23347
Department: Finance and Corporate Services Dept.
Service: Information Technology Services
Employment Type: 1 Full-time Temporary
Work Hours: 35.00 /hours per week
Affiliation: CIPP/CIPP
Salary Information: $85,947.68 - $104,577.20 annually (2025 rates of pay)
Location: 100 Constellation, Nepean
Job Category: Information Technology
Application Close: 01/09/2026
JOB SUMMARY
Note: This position will primarily focus on AI tooling, with an emphasis on LLM-related use, enablement, and adoption.
The mandate of Information Technology Services is to create business value by providing innovative and strategic technology solutions for the business operations of the City of Ottawa.
You are responsible for: developing/customizing/enhancing and/or integrating a broad range of smaller-scale (or components of larger-scale) business applications/solutions for an assigned client portfolio or project, in response to new or changing business requirements; maintaining business applications/solutions (or components thereof); and providing client and technical support.
You are responsible for: researching, architecting, designing, developing, customizing, enhancing and/or integrating large-scale applications/solutions for assigned clients in response to new or changing business
requirements and/or for assigned projects; maintaining these applications/solutions; and providing client technical support in one or more technical competency areas, such as:
Automation/Artificial Intelligence (AI)/Machine Learning (ML)
Business Automation tools
Software Development
EDUCATION AND EXPERIENCE
Completion of 3 year post-secondary education in business administration or related discipline, or a field that is relevant to the job (e.g. Geography in the GIS group).
Minimum of 5 years of experience; experience using an Enterprise Resource Planning (ERP) application or Enterprise GIS application in a municipal environment is preferred.
- For SAP: Business experience in accounting, human resources, payroll, maintenance management, procurement, materials management or sales distribution
- For GIS: Business experience in specific areas of the organization’s business lines such as public works, urban planning, engineering, environmental studies, public health, emergency services, or transportation.
KNOWLEDGE
- ERP or Enterprise GIS application and configuration tools
- System methodologies including requirements definition, functional design, implementation
- Project management methodologies
- Quality assurance procedures
- Business analysis practices and techniques, and report writing techniques
- Application administration
FOR SAP:
- Business practices in one or more of the following disciplines; human resources, payroll, accounting, maintenance management, procurement, materials management or sales distribution
FOR GIS:
- Business practices in specific areas of the organization’s business lines such as public works, urban planning, engineering, environmental studies, public health, emergency services, or transportation.
- Knowledge of, and experience with, ESRI software and emerging GIS technologies is desirable
COMPETENCIES, SKILLS AND ABILITIES
- Strong analytical skills
- Problem solving
- Work well in a team environment
- Exercise independent judgment, and work effectively with minimal supervision
- Communicate effectively with end users, verbal and written
- Estimate work and keep within tight timeframes
- Proficiency in spreadsheet, graphics, word processing and data retrieval applications
- Strong client service focus
- Ability to deal with multiple demands
- Flexibility
WHAT YOU NEED TO KNOW
- Language Requirement: English oral, reading, writing
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.
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