Business Consultant (BSS)

JOB SUMMARY

The Strategic Projects Office (SPO) provides project leadership on initiatives that advance corporate and Council priorities, as well as emerging issues and opportunities at a strategic level. The SPO serves are a project leader, supporting projects through strategic guidance, execution expertise, and accountability for outcomes. The SPO delivers coordinated, partner-driven approaches across large-scale, high-profile and transformational initiatives comprising multiple departments and stakeholders.
 
As Business Consultant, you will be responsible for developing and implementing the SPO’s performance measurement and reporting processes. Beyond traditional analysis, you will: 
 
•    Help define what we measure, how we measure it, and how performance information is used;
 
•    Support the implementation of performance measurement frameworks, ensuring that the foundation for data-driven decision-making is in place across our client organizations; and
 
•    Provide project management services for assigned projects related to business improvement and performance.

EDUCATION AND EXPERIENCE

Completion of 4 year university degree in Business Administration, Public Administration, or related field.

Minimum of 4 years of experience in business process review, performance measures and evaluation, conducting comprehensive research, analysis/auditing/reporting.

KNOWLEDGE

• Possess general knowledge of the Corporation, departmental business requirements, policies and legislation related to the department
• Possess knowledge and understanding of departmental business processes and business systems 
• Business improvement methodologies
• Performance measurement
• Business analysis practices, techniques and report writing
• Business Process modeling
• Techniques for program design, development, implementation and evaluation
• Techniques for cost-benefit analysis, performance evaluation and benchmarking
• Research, surveying, data collection and analyses methodologies 
• Best practice and risk-managed approaches 
• Principles and techniques of project management 
• Corporate computer systems and application 
• Knowledge of applicable health and safety legislation, including the rights and duties of workers.

COMPETENCIES, SKILLS AND ABILITIES

• Able to work independently, and cooperatively and collaboratively with all staff as part of a team  
• Possess organizational skills and flexibility to plan, initiate, organize and prioritize own work, in an environment of evolution and rapid change, and to balance multiple demands, conflicting priorities, and pressures 
• Provide technical leadership to plan, lead, coordinate, implement assigned work
• Able to conduct research/reviews, compile/analyze issues/data, make judgments on the interpretation of issues/data, and formulate recommendations
• Possess excellent consultative, collaboration and interpersonal skills, and the ability to persuade/influence others and to bring conflicting points of view to consensus 
• Possess strong evaluation, analytical and problem solving skills and the ability to make decisions 
• Possess strong assertive verbal and written communication, presentation and report writing skills 
• Aptitude to work with and learn new computer applications/systems
• Thorough and attentive to detail
• Innovative and able to demonstrate a results-oriented approach to problem solving
• Demonstrate leadership and initiative
• Flexible and adaptable  
• Customer service oriented 
• Exercise discretion, tact and diplomacy