Booking Services Clerk

JOB SUMMARY

Cultural and Heritage Programs is responsible for multi-disciplinary arts centres, heritage and museum facilities and structures, the delivery of arts, heritage and museum public programming and events, volunteer program development, audience development, and exhibits and research.

You are responsible for providing booking services to facility clients including: responding to inquiries, requests for service, and complaints in accordance with divisional policies and procedures; renting public areas in city theatres; administering booking and rental contracts; assisting in performing the financial functions of the section; participating in event programming and development activities; and performing other related duties to ensure efficient booking services.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Minimum of 1 year of work experience in customer service, public relations and/or information, communicating with the public, preferably with some experience in a similar role in a theatre environment

Keyboarding and computer experience is essential

KNOWLEDGE

• Theatrical production including terminology, procedures and practices 
• General accounting and financial reporting practices, contract administration and contractual agreements

Desirable Qualifications:

• Knowledge of legislation pertaining to licensing, privacy, freedom of information, and copyrights 
• Knowledge of the performing arts disciplines, the presenting industry, and related industry associations and unions including IATSE, ACTRA, Actor’s Equity and the Musicians Union

COMPETENCIES, SKILLS AND ABILITIES

• Ability to work independently with minimum supervision and collaboratively with all staff as part of a team  
• Possess organizational skills and flexibility to plan, organize and prioritize own work, and to deal effectively with multiple demands, conflicting priorities, pressures and deadlines
• Possess computer literacy in MS Office Suite in a Windows environment, including use of Intranet and the Internet
• Able to use specific and corporate computer applications and software 
• Possess strong data entry, keyboarding and retrieval skills
• Able to identify and assess problems and to use analytic and problem solving skills to seek remedies
• Possess excellent communication and interpersonal skills, and excellent telephone manner
• Able to interpret and explain written operating rules and procedures  
• Possess a strong customer service orientation
• Flexible and adaptable to deal with shifting priorities
• Able to think logically, and concentrate/focus on accuracy and detail 
• Possess interpersonal skills and good judgment
• Possess a work record of good attendance and job performance
• Able to work a flexible schedule including evenings and weekends when required for performances, event programming and meetings